Posting on behalf of a fellow player, who is currently online.
Player A wanted to reroll their character. They had the name Cryo(xxxx). They deleted the character, started a new creation, and input the name at the bottom to reserve it during creation. It came up unavailable.
Now, even given it took about 3-5 seconds to start a new toon, it may have been possible for someone to grab the name, via bad luck/timing. But, Player A then tried other naming combinations, and found that anything starting with Cry- or Cryo- was getting rejected by the system.
I was online, and I logged out to try for myself. It was true. Anytime I tried to reserve a name starting with Cry- or Cryo-, I was getting the red X on the search bar. I doubt anyone is actually named Cryomuumuu or Cryalamama, I think there is some sort of error. I also tried Muumuucry, and still was rejected. Something about the letter combination seems to be triggering something.
Anyone know what happened?