VCRUNTIME140

[Psyonico]

Hi,

 

I usually run a 3 monitor set up (laptop screen + 2 monitors).  One of the monitors died, now I am getting the following message when I try to load the game

 

Unfortunately, the City of Heroes client encountered an unexpected error and must close.

The error occurred in VCRUNTIME140.dll at relative address 0xc7c9.

 

Any ideas?

 

Thanks

[Psyonico]

I should add that I tried reinstalling and that did not fix this.

[Psyonico]

I found a solution in Silk's guide, I deleted the HKEY_CURRENT_USER\Software\Cryptic\COH registry file and that cleared it up

[Hardship]

It looks like you found a fix pretty quickly.

Though I don't have this problem at the moment, I hate when I find the a message and there is not fix listed, or even worse, a "nevermind I fixed it" without saying what was done to fix it.  Thank you for coming back and posting the answer here. Internet points for you!!

[Claymix]

On 12/10/2019 at 9:38 PM, Psyonico said:

I found a solution in Silk's guide, I deleted the HKEY_CURRENT_USER\Software\Cryptic\COH registry file and that cleared it up

Thank you so much! This saved my butt. Apparently if you have multiple displays with City of Heroes on a secondary display and then you unplug/disable that display, City of Heroes is broken. Deleting the registry fixed it.