Jump to content

Install and Troubleshooting Guide v2

Silk

By Silk
in Help & Support

 Share

Recommended Posts

Recommended

Posted by Manga,

Island Rum didn't change at all, the beta is a completely separate version.  I had trouble launching CoH too, it's just being blocked from launching even manually.  I'm reasonably sure some part of wine 1.6.5 (part of the Wineskin package) has been blocked as malware by xprotect.  I'm going to work on this problem over the weekend and see what I can do.

Mac users having issues launching the game should be aware that this is an Xprotect block issue, nothing changed on our end.

Recommended by Leandro

0 reactions

Go to this post
Sharky7337

Sharky7337

Posted
Posted (edited)
15 hours ago, GM Tahquitz said:

I would try deleting the Tequila related .xml files from the game directory next.  A configuration option or setting may be messing the app up. 

Thanks. I did delete them all (the game folder) it was working fine forever. I didn't play for a while then go to launch it and the error pops. I deleted all the game folders and tried to install it fresh.  Still not working.

 

I checked my updates and all good. I ran SFC and DISM and no issues.

 

Tried disabling security (windows defender) and still no dice. What's really strange is after I attempt to run it it gets removed.

 

 

 

image.png.24476f7a0b8d98a71a614beb763aafc9.pngimage.png.bb2193903093ee9375054ceff2590113.pngimage.png.9c984b2f7c229f4e74b17b8a549edd5d.png

 

 

I did find this -- 

 

https://support.microsoft.com/en-us/help/2931627/error-exception-has-been-thrown-by-the-target-of-an-invocation-install

 

However that is not windows ten.  I did find some other causes to be a port conflict sometimes during rest API calls.

 

It looks like the only way to maybe find out would be a modified source code with the exception catch:

 

https://docs.microsoft.com/en-us/dotnet/api/system.exception.innerexception?view=netcore-3.1

 

I also tried running the .net framework repair tool.

 

I also tried removing the windows features and re downloading the dot net framework for 3.5 required by the client, and 4.8.

 

Still same issue persists. No other apps seem to have any problems which is odd.

 

///////////////////////////////////////////// Log shows download verification failing /////////////////////////////////////////////

 

8/18/2020 10:16:04 PM]    Tequila installed at "D:\Program files\COH"
[8/18/2020 10:16:04 PM]    Load application complete.
[8/18/2020 10:16:04 PM]    Started patching
[8/18/2020 10:16:04 PM]    Attempting to download Manifest file "http://patch.savecoh.com/manifest.xml"
[8/18/2020 10:16:05 PM]    Manifest downloaded successfully, starting to process it.
[8/18/2020 10:16:05 PM]    Loading Web Browser URL to: "https://patch.savecoh.com/homecoming.html"
[8/18/2020 10:16:07 PM]    Starting self-patch process.
[8/18/2020 10:16:07 PM]    Patcher out of date...
[8/18/2020 10:16:07 PM]    Downloading new version from "http://patch.savecoh.com/tequila20.exe"
[8/18/2020 10:16:07 PM]    Waiting for patcher download to complete...
[8/18/2020 10:16:07 PM]    New patcher version downloaded...
[8/18/2020 10:16:08 PM]    Was unable to self patch. Downloaded file did not match expected checksum.
Tequila.exe
 md5: 64315b9fcf7e6fe497a49d6ab533843c vs 
 size: 177664 vs 177664
[8/18/2020 10:16:08 PM]    Downloading file "D:\Program files\COH\homecoming\bin.pigg" from "http://cdn-na3.homecomingservers.com/hc/20200628_1602/patch/bin.pigg"
[8/18/2020 10:16:10 PM]    Download failed, trying from a different URL
[8/18/2020 10:16:10 PM]    Downloading file "D:\Program files\COH\homecoming\bin.pigg" from "http://cdn-na3.homecomingservers.com/hc/20200628_1602/patch/bin.pigg"
[8/18/2020 10:16:11 PM]    Download failed, trying from a different URL
[8/18/2020 10:16:11 PM]    Downloading file "D:\Program files\COH\homecoming\bin.pigg" from "http://cdn-na1.homecomingservers.com/hc/20200628_1602/patch/bin.pigg"
[8/18/2020 10:16:12 PM]    Download failed, trying from a different URL
[8/18/2020 10:16:12 PM]    Downloading file "D:\Program files\COH\homecoming\bin.pigg" from "http://cdn-na2.homecomingservers.com/hc/20200628_1602/patch/bin.pigg"
[8/18/2020 10:16:14 PM]    Download failed, trying from a different URL
[8/18/2020 10:16:14 PM]    Downloading file "D:\Program files\COH\homecoming\bin.pigg" from "http://cdn-na1.homecomingservers.com/hc/20200628_1602/patch/bin.pigg"
[8/18/2020 10:16:15 PM]    Download failed, trying from a different URL
[8/18/2020 10:16:15 PM]    Downloading file "D:\Program files\COH\homecoming\bin.pigg" from "http://cdn-na3.homecomingservers.com/hc/20200628_1602/patch/bin.pigg"
[8/18/2020 10:16:15 PM]    Download failed, trying from a different URL
[8/18/2020 10:16:15 PM]    Downloading file "D:\Program files\COH\homecoming\bin.pigg" from "http://cdn-na3.homecomingservers.com/hc/20200628_1602/patch/bin.pigg"
[8/18/2020 10:16:16 PM]    Download failed, trying from a different URL
[8/18/2020 10:16:16 PM]    Downloading file "D:\Program files\COH\homecoming\bin.pigg" from "http://cdn-eu1.homecomingservers.com/hc/20200628_1602/patch/bin.pigg"
[8/18/2020 10:16:18 PM]    Download failed, trying from a different URL
[8/18/2020 10:16:18 PM]    Downloading file "D:\Program files\COH\homecoming\bin.pigg" from "http://cdn-eu1.homecomingservers.com/hc/20200628_1602/patch/bin.pigg"
[8/18/2020 10:16:19 PM]    Download failed, trying from a different URL
[8/18/2020 10:16:19 PM]    Downloading file "D:\Program files\COH\homecoming\bin.pigg" from "http://cdn-eu1.homecomingservers.com/hc/20200628_1602/patch/bin.pigg"
[8/18/2020 10:16:21 PM]    Download failed, trying from a different URL
[8/18/2020 10:16:21 PM]    Downloading file "D:\Program files\COH\homecoming\bin.pigg" from "http://cdn-na1.homecomingservers.com/hc/20200628_1602/patch/bin.pigg"
[8/18/2020 10:16:22 PM]    Application quitting
[8/18/2020 10:16:23 PM]    Download failed, trying from a different URL
[8/18/2020 10:16:23 PM]    Downloading file "D:\Program files\COH\homecoming\bin.pigg" from "http://cdn-na1.homecomingservers.com/hc/20200628_1602/patch/bin.pigg"
 

 

So it looks like it is failing to generate the hash to compare the files for validity -- or maybe it is not getting the hash.

 

 

 

Edited by Sharky7337
Link to comment
Share on other sites
  • Game Master
GM Tock

GM Tock

Posted
  • Game Master
Posted
12 hours ago, Sharky7337 said:

[8/18/2020 10:16:08 PM]    Was unable to self patch. Downloaded file did not match expected checksum.

Tequila.exe
 md5: 64315b9fcf7e6fe497a49d6ab533843c vs 
 size: 177664 vs 177664
[8/18/2020 10:16:08 PM]    Downloading file "D:\Program files\COH\homecoming\bin.pigg" from "http://cdn-na3.homecomingservers.com/hc/20200628_1602/patch/bin.pigg"
[8/18/2020 10:16:10 PM]    Download failed, trying from a different URL

 

...

 

So it looks like it is failing to generate the hash to compare the files for validity -- or maybe it is not getting the hash.

 

Tequila hasn't changed in version number in over a year.  On top of that the md5 being reported is blank.

 

This could be happening for a different reason.  Are you able to download the file directly from http://patch.savecoh.com/tequila20.exe yourself?  If the download fails or is blocked for some reason, you'll find out quickly.

Homecoming: City of Heroes -- Want to play? Start here. - Enjoy helping others? Join us as a GM.

 

Link to comment
Share on other sites
WanderingAries

WanderingAries

Posted
Posted
20 hours ago, Sharky7337 said:

Thanks. I did delete them all (the game folder) it was working fine forever. I didn't play for a while then go to launch it and the error pops. I deleted all the game folders and tried to install it fresh.  Still not working.

 

Tried disabling security (windows defender) and still no dice. What's really strange is after I attempt to run it it gets removed.

 

8/18/2020 10:16:04 PM]    Tequila installed at "D:\Program files\COH"

A couple of thoughts:

1) I'm not sure it matters, but I'd put the install into something like D:\Games\COH as Win10 is VERY protective of system folders;

2) You mentioned that the files were getting removed upon trying to run them, I came across this and it was my AV even when I white-listed a folder. I forget exactly what I had to do, but I had to dive pretty deep in the AV settings and I 'think' disable the realtime scan or white list that specific file (something in that realm). I recall it taking a lot of looking into online and it wasn't CoH related, but the situation mirrors that description;

OG Server: Pinnacle  <||>  Current Primary Server: Torchbearer  ||  Also found on the others if desired

Installing CoX:  Windows  ||  MacOS  ||  MacOS for M1  <||>  Migrating Data from an Older Installation

Clubs: Mid's Hero Designer  ||  PC Builders  ||  HC Wiki  ||  Jerk Hackers

Old Forums  <||>  Titan Network  <||>  Heroica! (by @Shenanigunner)

 

Link to comment
Share on other sites
Sharky7337

Sharky7337

Posted
Posted (edited)
On 8/19/2020 at 9:21 AM, GM Tahquitz said:

Tequila hasn't changed in version number in over a year.  On top of that the md5 being reported is blank.

 

This could be happening for a different reason.  Are you able to download the file directly from http://patch.savecoh.com/tequila20.exe yourself?  If the download fails or is blocked for some reason, you'll find out quickly.

No issue downloading it .

 

I'm a Support engineer so i troubleshoot software everyday of my job so i am pretty efficient (Sometimes) at diagnosing issues.

 

The D drive is my storage array ant not my OS drive which is C. I have tried it in various other locations with the same result. 

 

image.thumb.png.348ac45e7a3bd6bdf31d348f0e8ff0f7.png

 

What I need to fix it is determine why it cannot generate the hash to validate downloads.  that is exactly the exception it throws and why it cannot proceed.

 

 

image.png.460ea90c5bfc9a4b606e2f0589b5c954.png

 

Do you know which module of code it is calling to generate the hash? Is it trying to use .net?

 

As stated in my original post i disabled windows security and it had no effect and i disabled all of it.

 

 

Edited by Sharky7337
Link to comment
Share on other sites
  • 3 weeks later
Sharky7337

Sharky7337

Posted
Posted
On 8/19/2020 at 6:07 PM, WanderingAries said:

A couple of thoughts:

1) I'm not sure it matters, but I'd put the install into something like D:\Games\COH as Win10 is VERY protective of system folders;

2) You mentioned that the files were getting removed upon trying to run them, I came across this and it was my AV even when I white-listed a folder. I forget exactly what I had to do, but I had to dive pretty deep in the AV settings and I 'think' disable the realtime scan or white list that specific file (something in that realm). I recall it taking a lot of looking into online and it wasn't CoH related, but the situation mirrors that description;

 

 

So for anyone who runs into this issue I figured it out.

 

If FIPS is enabled in windows 10 it will cause this issue.

 

To disable it:

 

HKEY_LOCAL_MACHINE\System\CurrentControlSet\Control\Lsa\FipsAlgorithmPolicy\

 

And set the value to 0 and restart the client.

 

Many programs such as VPN or others will require this to be set, and or set it on install. It is a windows encryption policy.

 

Link to comment
Share on other sites
  • 4 weeks later
  • 3 weeks later

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
 Share
Go to topic listing
×
×
  • Create New...