Costume changes costing way, WAY too much (video included)

[Sha]

To just quote myself from the Discord's #in-game-help channel:

 

Sha Last Thursday at 9:09 PM

i started today with like 1.2mil mil inf, then inexplicably lost 1mil of it after a costume change (leaving me with 200k), but i didn't really realize it might've been a bug because i'm kinda new to the game.  so i sold the knockback enhancement from the blockbuster trial and got 9mil more.  then i was at 9.2mil, and i bought (given listed prices) 336k worth of power color changes, and now i have 6mil.  so i THINK, right now, i should have about 9,864,000 inf.  should i just submit a ticket or give you my character info?

 

I submitted a ticket like GM Sijin said to, and to quote myself again:

 

Sha Today at 12:28 AM

okay, so when i lost about 3 million inf to power color changes, i submitted a ticket and GM behr just said "we can't find any proof of this, make sure you didn't buy anything on the auction house or from the p2w vendor" (i verifiably did not) and didn't refund any of my lost inf (if it hadn't been for a generous stranger hearing about it from this channel i would've just been out of luck)

 

now i've lost 1.5mil inf to one power color change and THIS TIME i have a video of it

 

i'm a little frustrated.  who should i talk to.  reply to the email behr sent me, with the support ticket?

 

The video I took:

 

You can see the moment where I pause and go, "I had 1.5mil more than that just a second ago..." and stop the video to come report it.  I still have four costumes to update the power colors of but I'm not making any more changes until this is given some attention.  I really don't want another "well, we can't prove it" response, and please forgive me if I seem a little sour about that.  This may not be a lot of inf to worry about in the grand scheme of things, but I'm new and broke.

 

Coloring the powers the FIRST TIME didn't seem to cost me anything, or at least not anything unusual.  Maybe loading the power colorations in is what causes the problem?  So maybe if I went and changed the new powers manually it'd work?  I'm too nervous to try anything else without GM supervision, so I'm not testing it right now.

 

Thank you for the help.

[Sha]

Well I worked up the nerve to try to change the power colors manually, since I thought that'd be fine.  No saving or loading, which seemed to be what caused the problem before.

 

Yeah, it didn't work out that way.  Last time, I changed costumes 1 and 2, with saves and loads, before I noticed.  This time I changed 3 through 6, carefully picking out the right bright/dark customizations and the right colors, just to look down as I finished the last costume to see my inf bleeding out again.

 

I recorded the whole thing and frankly may never make any costume changes on any character ever again without recording it, though yes, it does only seem to be happening on this character right now.  I don't know if that's because I haven't changed any other character's costumes lately or what.  After losing what turned out to be 6,040,000 inf (which you can verify in the video), I'm kinda just giving up on customization for now.

 

Sorry to complicate the issue.  I was just enthusiastic about finishing up my character's various transformations.

 

Proof:

[Seipherwood]

That looks like something is bugged with your game not displaying the price changes. Have you tried doing that at Ms Liberty or one of the other trainers? Might just be a certain set of NPCs?

[Sha]

Ten days later, anything?  I wouldn't make this up just to beg for a few million inf I didn't earn.