BUG?: Opening large published AE arcs can lose the mapserver

[Ankylosaur]

Reposting here from Help & Support…

 

BUG?: When opening large AE files I consistently get a Mapserver timeout.

 

So I noticed this issue first on a PC with a VERY large arc I created. Every time I tried to edit it online, it would time out. In the end I simply edited my local copy until I was ready to publish - resigned to the fact that I would never be able to edit it once it was live.

 

More recently, I am on a much older (ancient) Mac, so it is slower to process everything (running on minimal graphics). When I open smaller arcs, it works just fine, allowing me to edit and update them. However, when I open some arcs that are not as big as the one above, but still larger than a typical one, I get the mapserver time out.

 

This makes me think it is all about how long it takes to open a large arc. The game freezes during the opening process as it downloads and digests the arc. I presume, during that time, it is no longer communicating with the mapserver and as a result - kicks me out. 

 

Any ideas on how to fix / workaround this?

 

(I put here instead of under Bugs since I realize the mapserver bit is working as intended - it can't talk to my client so I'm dropped - but still, maybe there is some way to extend the time when someone clicks on the Edit button in a published arc or while they are in the AE no powers editing room or something? if it is better to be under bugs please feel to move it.)