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Homecoming Servers Code of Conduct

Last updated November 21st, 2020


Contents

  1. Introduction
  2. General Guidelines
  3. Conduct Guidelines
  4. Content Guidelines
  5. Multiboxing Policy
  6. Video Policy
  7. Violations & Enforcement

Introduction

The Homecoming Team aims to maintain a clean, welcoming, and fun environment where everyone is able to enjoy the game. In order to achieve this, we require that all players agree to this Code of Conduct.

These guidelines must be followed in-game, on our forum, and on our Discord.

There are three overarching ground rules that must be followed at all times:

  1. Anything an Administrator or Game Master says overrides anything else in this document - if they give you an instruction, please follow it.
  2. Don’t try to do anything you couldn’t get away with on the live servers.
  3. Enforcement of these rules is based on intent. If we deem that it is your intent to be breaking the rules and causing trouble, then that will be cause for action. If you unintentionally break these rules we will be far more lenient.

Staff can be identified in-game by the underscore in their name (for example: GM_Widower or HC_Jimmy).


General Guidelines

Stay safe:

  • This is the internet, and there are some unsavoury characters about. Do not under any circumstances share any of your own personal information, or the personal information of another user. Homecoming staff will never ask for any of your personal information for any reason outside of account recovery.
  • Never share your password with anyone. No member of staff will ever ask you for your password (we will, on occasion, need to ask you for your login name (or ‘auth name’) for troubleshooting or granting prizes).

Help us help you:

  • If you encounter a negative person please block or ignore them; do not escalate the situation by engaging them yourselves. If their behaviour continues, please report them (see ‘Violations and Consequences’ below).
  • If you have a bug to report, please post in our bug forum.
  • If you have server instability or connection issues to report, please use the #report-server-issues-here channel on our Discord.
  • If you have general feedback or suggestions, please post in the Suggestions & Feedback forum.
  • If you require in-game assistance, please submit a ticket to our support site.

Spread the love:

  • If you see another user asking for help and you have the ability to help them, please do so!
  • Encourage and uplift each-other. Compliment each-others costumes.
  • Go. Hunt. Kill Skuls.

Conduct Guidelines

  1. Do not abuse or harass others
    1. This includes players, Homecoming staff, and players or staff from other communities
    2. If someone wants you to leave them alone, you must leave them alone
  2. Obey the content guidelines (see below) at all times
    1. This includes messages and actions in-game, on the forum and on Discord
  3. Do not spam
  4. Respect the privacy of others
    1. Do not attempt to uncover the private information (e.g. name, address, email address, phone number) of other players ('doxxing')
    2. If you possess other players' private information, do not share it without their explicit permission
  5. Do not impersonate others
    1. This includes Homecoming staff, NCSOFT staff, players, other prominent members of the wider City of Heroes community and real-world individuals
  6. Do not attempt to bypass the profanity filter
    1. For example: By replacing letters with numbers to allow a word to pass through the filter, or naming your pets something vulgar
  7. Do not cheat or abuse exploits
    1. If you find an exploit please report it to a member of staff immediately
    2. This includes the use of scripts and programs to automate gameplay
    3. This includes trying to deceive or otherwise cheat other players for your own gain
  8. Do not engage in real-money trading (RMT)
    1. For example, do not attempt to exchange real money for in-game services or influence
  9. Obey the multiboxing policy (see below)

Content Guidelines

The following is considered prohibited content:

  • Anything illegal in the real world:
    • This includes anything related to gambling, child pornography, terrorism, illegal controlled substances, and any real world criminal activity (yes, we know City of Villains exists)
  • Hate speech:
    • Hate speech is defined as anything threatening or abusive towards a specific group based on their race, religious beliefs, political affiliation, disability, sexual orientation or gender identity
  • Controversial and adult content, including:
    • Sexual, provocative, pornographic, or adult content
    • Violent content
    • Controversial religious content
    • Controversial political content
    • Anything involving controversial real-world individuals or organisations
    • Anything involving sensitive events, both current and historical

These content guidelines apply to anything you can create or share in-game, on our forum, and on our Discord. This includes, but is not limited to:

  • Character names, descriptions, and costumes
  • Chat messages on any channel in-game
    • This includes private channels, such as team or supergroup chat - we generally do not proactively monitor these channels, but if we receive a complaint, you will be liable for anything you have said
    • The guidelines will be strictly enforced on server-wide channels
    • The guidelines are relaxed in private chats which are only accessible to consenting parties (such as /tells)
  • Messages posted on Discord or on our forum
  • Pet names
  • Supergroup names and bases
  • Architect missions and any content they contain
  • Anything else another player can see or experience

Copyright Policy

Use of copyrighted characters and content without permission is not permitted when creating characters or Architect content. This includes characters and stories from intellectual property belonging to any IP that is not City of Heroes.

Additionally, creating copies of existing characters from the City of Heroes / Villains lore or naming your Supergroup after existing groups from the City of Heroes / Villains lore is not permitted. Use of these characters in Architect Entertainment and character backstories is permitted, and you are free to present yourself as a member of an existing group or portray your Supergroup as an offshoot or subdivision of an existing group, but you cannot portray yourself as owning or being in control of any existing group.


Multiboxing Policy

We allow a basic level of multiboxing on the Homecoming servers outside of peak times. These rules apply on a shard-by-shard basis (by ‘shard’ we mean Torchbearer, Excelsior, etc).

  • If there are less than 1500 people logged in to a shard you may play with up to three accounts at once.
  • If there are more than 1500 people logged into a shard you may only play with a single account.
  • If you are caught multiboxing when there are between 1500 and 1600 players logged in to a shard, you will be warned and expected to log off immediately. If you ignore requests to do so your accounts will receive a 24h ban.
  • If you are caught multiboxing repeatedly with more than 1600 players logged in to a shard, all of your accounts will receive immediate permanent bans.

It is your responsibility to monitor server status and current player count if you wish to multibox. You can do this both on our website and in the #live-shards channel on our Discord.

An exception to this rule is Hamidon raid zones (The Hive, The Abyss) which have a limited population cap. No multiboxing is allowed in these zones. Breaking this rule may result in all of your characters being removed from the zone and short-term suspensions being issued for repeat offenders

Please note that this policy does not apply to groups of players simply playing from the same home/network. It only applies to individuals playing multiple accounts on their own.


Video Policy

Whilst Homecoming is still undergoing efforts to become a legitimate operation, live broadcasts or uploads of gameplay footage are not permitted.


Violations & Enforcement

To report any violations please open a ticket in-game (with /petition) or on our support site. If it is an emergency, please DM one of the Game Masters on our Discord.

A violation of this Code of Conduct may result in any of the following actions:

  • The removal of your character’s name, costume, or description
  • Deletion of your character, supergroup, or Architect mission
  • Restrictions placed on your ability to communicate (eg: a chat ban)
  • Temporary or permanent suspension from our servers

Depending on the seriousness of the violation, you may initially just receive a warning. Repeated offences, however, will result in more serious consequences.

A specific point to be aware of is wasting volunteer time. If your character is reset, or you are asked to stop breaking a rule, and the behavior continues (for example, if a character is simply recreated) and we're required to spend more time resolving it, the consequences will generally be much more severe.

Please also be aware that if you report another player we will not discuss the actions that we take against them (if any) with you. Any actions taken are only discussed with the player in question and are considered confidential unless that player requests otherwise.

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