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Frequently Asked Questions

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How do I make an account? / I made an account but I can't log into the game.

  1. Create a Forum Account here. This is the account that you will use to log into the website.
  2. Create a Game Account here. This is the account that you will use to log into the game. 

How do I download the game on Windows?

  1. Download Tequila here.
  2. Install the game in whatever directory you want. (For Windows 8 and above, it is important that this is not in your Desktop, Documents, or Downloads folder due to permissions. We recommend installing to C:\Games\City of Heroes. It is also important to make sure Tequila goes into the same location as CoH)
  3. Tequila should automagically download the client once you start it, but note that your download may be slow at peak times.
  4. Once Tequila has finished updating, ensure that "Homecoming" is selected at the top left and click "Play".

How do I download the game on OS X?

  1. Download Island Rum here.
  2. Install the game in whatever directory you want
  3. Island Rum should automagically download the client once you start it, but note that your download may be slow at peak times.
  4. Once Island Rum has finished updating, ensure that "Homecoming" is selected, and then click "Play".

Help! I still can’t get the game running 😞
Please read through the extended setup guide here. If you are an OS X user and are still having trouble please read through the steps listed here and here.

Are there any rules and policies I should read?

Yes! Please read the User Agreement, Privacy Policy and Code of Conduct.

 

How can I stay up to date with the latest news and server status updates?

Please join our Discord for the latest updates: discord.gg/cityofheroes


What is “Safe Mode?” What is “64-Bit?”
At this time there are three versions of the Homecoming client.

  • The regular “Homecoming” option launches a 32-bit version of the new client, which should function for all systems back to Windows XP.
  • The “Homecoming 64-Bit” option launches the 64-bit new client, which is highly recommended for use on 64-bit systems and will be required for MacOS 10.15.
  • The “Homecoming Safe Mode” option launches the old 32-bit client, which will not include new client-side features going forward, such as the Roleplaying tag. This is a temporary measure to ensure that everyone is able to play while we fix the bugs preventing people from using one of the new clients, and will go away once that process is finished.

You are connecting to the same servers and playing the same game no matter which option you choose.

 

What is “HC Beta”?
HC Beta will connect you to Justin, our testing shard. Justin is where we try out upcoming features and fixes before they hit the live servers.

 

Please check out the beta forums for the latest information.


Which shard should I play on?

If you are in Europe, we highly recommend you play on Reunion as it’s physically located in Germany - the rest of the shards are in Canada.

 

If you’re into roleplaying we recommend you take up residence on Everlasting (the unofficial RP shard), but if you’re into PvP you should try your luck on Indomitable (the unofficial PvP shard). Excelsior and Torchbearer are the busiest shards and have a wide range of players on them.

 

Can I transfer my characters between shards?
Yes! You can transfer your characters between shards at any time, up to a maximum of 5 transfers every 3 days.

 

When are the regular maintenance windows?
The regular maintenance window is between 12:00 and 14:00 UTC every day of the week, however we typically perform maintenance on Tuesdays, Thursdays and Fridays. Occasionally maintenance will occur outside these times if we are deploying an update or we encounter unforeseen technical issues.

 

When do the weekly strike targets change?
The Weekly Strike Targets rotate at 04:00 UTC every Monday morning. You must complete the Strike Target before it rotates in order to receive the additional rewards. The one-off reward (Notice of the well or bonus XP) can only be earned once per character, per week, even if there’s more than one Strike Target.

 

Please see this thread for a list of upcoming Strike Targets, or type /gmotd in game to see the current Strike Targets.

 

Will GMs restore or grant missing influence, enhancements or items that I should have earned or have otherwise lost?
We are a volunteer team that works to strive to do what is best for everyone as a whole – and our small team can’t always treat each individual case with the equality they deserve. We also don’t have the resources to validate the claims authenticity.


As we cannot verify previous ownership of these, we are not awarding any lost merits, influence, or enhancements - however, most instances of mysterious disappearances result in reappearance within 24-48 hours. This also applies to emails that were erroneously sent to the wrong recipient.

 

Will GMs award a badge that I should have earned?
Currently all badges in game are awarding correctly. Our policy is not to award any badges unless they are unavailable to get in the game.

 

Will GMs restore deleted characters?
Generally we do not as the tool for doing so is unreliable, but under extenuating circumstances (and if is requested quickly enough) we may be able to restore a character.


Can I rename my character?
You can rename your character in the character select screen for free as many times as you would like.

 

Can I change my global handle?
You can! Click Menu > Change Global Handle. Please note you can only change your handle once.

 

If you have used your single handle rename token you can request another by sending a support ticket. Please note that additional tokens will be granted sparingly, so please ensure you have a good reason if requesting another.

 

How do I report a bug?
Please post a report in the Bug Reports forum. If you think the bug is exploitable, please submit a support ticket (see “How do I request support?” below)

 

How do I make a suggestion?
Please post in the Suggestion & Feedback forum.

 

How do I request support?
Type /petition <topic> or navigate to Menu > Support in-game to submit a support ticket, or do it through the forum here.

 

Can I donate money to Homecoming?
Sometimes. We open our donation rounds on the last Saturday of each month, generally around 18:00 UTC, and only take in as much money as we require to pay our bills for the next month. This means that the donation window closes relatively quickly, so you will need to be quick!

 

Please see the Finances & Donations forum for a record of previous donation rounds.

 

Will Homecoming be developing new content?
Yes, and there already is new content!

  • A new Archtype, the Sentinel
  • Several new powersets, including Radiation Assault for Dominators and Plant Manipulation for Blasters
  • New stories and missions, including the Market Crash Task Force located in Kallisti Wharf

However, for the moment we are focusing on creating a stable foundation for future development - this includes things like our recent 64-bit client. Once these improvements have been made we will get back to creating new content.

 

What is this name release policy I've heard about? Is it in effect yet?

The name release policy is not in effect yet. Here's how it'll work once it is enabled:

  • Characters will be flagged as ‘inactive’ when the following time thresholds are met:
    • Level 1-5 characters will be flagged as inactive if they have not been played in the last 30 days
    • Level 6-20 characters will be flagged as inactive if they have not been played in the last 90 days
    • Level 21-49 characters will be flagged as inactive if they have not been played in the last 365 days
    • Level 50 characters will never be flagged as inactive
  • When a character is flagged as inactive they are not immediately renamed. Instead, their name is simply no longer locked. This allows another player to create a character with that name, at which point the original character will be renamed.
  • You can remove the inactive flag on a character at any time simply by logging them in.

Can I view the server status anywhere?

You can! Head on over to the Server Status page.

Edited by GM Capocollo
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