Hey, I'm a new player who never played COX before (except maybe like 30 minutes on my brother's account 15 years ago) and I think this game is fantastic! I have played it for about a week, and really played the HELL out of it, but I've been been very frustrated because of issues I've had with the game. The issues I had are all quality of life issues, which the community helped me with very kindly when they could. The community also seemed very attached to these issues, which is why I guess they haven't been been changed. My experiences with MMOs aren't broad, but I played Lord of the Rings Online, a fairly similar game, for 5 solid years and 4-5 more semi-solid ones, so that's where I'm coming from.
These are my frustrations:
Quests often suck and break. There are too many quests where the goal is to kill all the dudes or click all the clickables. I'm okay with those in general; they are fine filler. But in this game they often are terrible fun-enders because enemies don't spawn correctly or the clickables look like they are deliberately hidden from the player, which both result in very tedious running back and forth, reloading the maps, and often spending more time hunting down one thing than doing the entire rest of the mission. I don't understand why this happens, when sometimes you CAN see quest goals (monsters or clickables) on the minimap. Making quest goals always visible on the minimap, or made visible by using a power, would go a long way to removing this awful, game-stopping tedium. There is nothing that makes me feel less like a hero than doing a circuit through a bizarrely Escheresque office building, identical to 200 others, for the THIRD time hunting down a mob that hadn't spawned correctly or was hidden away.
Speaking of not spawning correctly, the bugs sucked too. The funnest one I encountered made my Power Slide turn on after getting hit with a shot gun, so my character did the falling down animation looking like they were rocketed backward by a purple explosion at their feet. But the bad stuff was the spawning. A quest-required character would not spawn in two missions I had, making them unable to be completed. Thankfully, there's an "auto-complete mission" feature that I used for the first quest, though it was a Praetorian story mission and that felt pretty bad to miss. But then the same thing happened again. The second time it broke it was also in a Praetorian story mission, so the Abandon Quest button was greyed out and unclickable. That character simply couldn't do missions after that. (Thanks so much to the community for trying to help me with this. The missions were Save Syfotine Industries and Hunt Down the Powers Division Murderer.)
Well, that character COULD continue to do missions, if I wait three days for the auto-complete's three-day cooldown. But why three days? Why any cooldown for the auto-complete feature at all? And why do my toggles all go off when I get mezzed? Why can't I see quest goals instead of running around in the dark? How much of the in-game information is just wrong, like when Stone Armor powers incorrectly tell me I can't jump when they're toggled on? I wish I had more concrete examples, but the gist of this issue is that I often felt like there were hold-over design decisions or facets of the game from older eras that are kept on for nostalgia's sake, but that are unwelcoming for new players. XP debt is probably minor, now that I reflect on it, but a death penalty like that felt very spiteful to me. These quality of life issues really discourage for me what is otherwise an incredibly cool game.
As a new player, I'm not attached to things being this way, so instead these frustrations just made me decide I should spend my time elsewhere. This is an awesome game for the most part. There's just a ton to love here, and I get why you guys all do love it! It's awesome! Like I said, I really played the hell out of this game for the week I was in it. I appreciate that the community helped me overcome a lot of troubles I faced in the game, and I understand when they got low-key hostile when I said there were parts I didn't like or I didn't understand why it wasn't fixed. If I hurt anyone's feelings, I sincerely apologize; that was never my intention. I'm a critical person, and I voice my frustrations -- please don't take my issues with the game as a personal attack. I'm amazed at what you guys have here, and I'm sorry that the donations appear to be closed because I would like to contribute for the experience you guys shared with me.
Thanks and good luck with your game!