Yes I actually did end up resetting my password on the forums as well as my game account. Unfortunately it seems that also gets rid of your original account. I lost all of my characters, influence, recipes, global name, friends list etc etc. Basically itās now a brand new account.
I gave up on trying to get help from a GM. I tried many times in game, on Discord, on here, on Facebook........ I did receive one email that said āI hope your problem has been resolvedā, I responded twice and said it had not been resolved. With no follow ups.
Oh well, I started over at square one. I just hope it doesnāt happen again.