Game Freezes up for 30 sec or more

[Everon56]

The game has started freezing up for 30 seconds or more some times it continues other I lose map connection.

My system is 

Windows 10 Pro

AMD FX 8350 Eight Core 4.00 GHz

Ram 16 GB

Graphic card is NVIDIA GeForce GTX 1050 Ti 4GB

Internet 500 MB download 50 MB Upload. 

Everything else seems to run without a problem I tired diablo 3 and  was able play  all night without a problem   

[GM Tock]

Enter "/netgraph 1" the next time you login and watch it while playing the game. 

 

When it starts to freeze, the graph will show network activity when it occurs.

 

When the game freezes up, if the graph stops (not moving, crawling, or otherwise), it's a problem with the system.  This is verified if you click on the game window and it turns white with Windows reporting "City of Heroes is not responding" in a popup message.

 

If the graph stops rising and falling and instead is crawling from right to left as a solid color block when it freezes up (usually yellow or red) then it's a network issue.  This is verified if you can still operate the client (open menus, close windows in the client, etc.) although you can't move in-game.

Edited May 18, 2020 by GM Tahquitz

[Everon56]

Thanks for the fast reply, Yes when I click the window it does turn white 😞 by any chance do you know what is could be in my system? The computer is only 6 months old. Thanks you for your help.

[GM Tock]

As a starting point, I'd check the Event Viewer in Administrative Tools (inside Control Panel).  Open up Windows Logs and either Application or System should have clues around the same time the crash happened.