In the last several weeks, I've noticed a lot of new players entering the game, or new [old players] returning, and I've seen a common theme with a lot of them.
They turn off or remove the chat screen because it's too distracting, and they feel they don't need it. [Directly stated by a few people in chat after they noticed the large chat bubbles when they were surrounded by teammates asking them what was up]
This removes their ability to talk to their team, removes their ability to receive tells, and removes their ability to check email.
OR
They remove local/broadcast/whatever chat,, and only have certain combat-oriented information up.
They don't respond directly to private tells/whispers or don't respond in chat when asked information by their team leads regarding missions [example, running a mission that requires a certain NPC survive during a Task Force, and because that person is following them, the NPC dies]. So when a complex mission exists or occurs, a badge or a mission fails as the result, or a team-wipe happens [because they run into a mission filled with mobs, aggro them, much like "Leroy Jenkins" and most of us know what happens like that].
They don't respond to emails or they ignore them when sent asking them if they need assistance or help regarding whatever they're doing since it is to the detriment of the mission/badge run/assistance to their team.
They don't run the tutorial. For a variety of reasons.
They don't click 'help me' as a new player when they log in with a new character to identify themselves as a 'new player in need of assistance.'
They don't read the code-of-conduct or any of the rules, they just click 'agree' and then move on.
When a mission fails multiple times in a row, because of the actions of a single person, and that person doesn't respond, patience is usually expressed by several individuals. When it happens repeatedly, and events constantly occur, one takes notice.
I've personally tried talking in group chat. tried sending tells or whispers. tried email, tried everything I can possibly think of to address these players, in order to make it a more fun environment for all.
One can choose to ignore them, which ends up ignoring their global, but with a small player base, this proves inappropriate, and doesn't address the problem for other players who have yet to encounter these individuals. And it's not really something you address with the GMs who are already overcome with support tickets for a variety of individuals who are doing worse things.
So, I'm looking for respectful, code-of-conduct approved ways of politely discussing commentary with these new heroes/villains/players who are ignoring valuable or informative things that will help the overall importance of being a part of a team. Because I've run out of ideas on what to do next.. and I'd really appreciate some feedback.