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You can try the following link and see if it helps you:

 

 Otherwise, additional information would be needed to help you. Questions to ask are:

What OS are you using and was the game installed according to the provided procedure for your computer's OS? (See the linked FAQ.)

Are you using the current version of the game? (If not, re-install the game.)

Is there a specific code your computer is giving when the game crashes? (It may be a hardware problem.)

Is the game being permitted to pass through your firewall? (Specific permission needs to be given to the program to pass the firewall and access the servers.)

Is your antivirus treating the game executable as a virus and quarantining it? (A surprisingly common occurrence, particularly for like Panda. If this is the case, you need to have your antivirus white flag the program.)

 

I am not an expert, but those are the things I would check.

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