Click here if you cannot login to the game.

[GM Tock]

Login Screen for Homecoming: City of Heroes.

 

Typing your forum account and password into the game login screen will not work. 

This is done on purpose.

 

Instead, come back to these forums, then click on Account at the top of this forum, finally, pick "Game Account".

 

 

Set your Game Account Username and Password on that panel and Save the changes.  Whatever username you pick (can only be set once) and password you save on the Game Account panel should be entered on the Game Login Screen.  If you forgot the password, come back to Game Account screen and choose a new password. (Old one isn't necessary.)

 

Additional good things to know:
 

• Your forum account should have a strong password because if it is compromised your game account password can be changed at any time.  You can also turn on Multi-Factor Authentication for your forum account if you are used to it on your other services.  Head to Account Settings, then "Security & Privacy".  Even though it says Google Authenticator, any TOTP Generating app will work, including MS Authenticator, Authy, and many others.
   
• The game account name has no bearing on your global chat handle.  That is set to match the name of the first character you create on the account, with one free global handle change to set it away from that character name if desired.  It doesn't need to match your game account username at all.
   
• Keep your email address on the forums up to date and avoid using a spam burner email.  The password reset mechanism depends on a current email address that isn't deactivated from lack of use, closed to ditch spam & solicitations, or a email account forgotten days or weeks after it was created.  If you cannot receive a password reset email your ability to recover your account will be significantly harder.

 

If you still cannot login to the game and your Game Account Username and Password isn't working, go ahead and post in this forum for help.  At the time of writing this, 73% of the new forum account first messages are asking why their forum account isn't letting them log in to the game.  

 

 

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Edited January 28 by GM Tock
Typo