My Internet Provider Tech Guy Needs Your Help

[Crystal Dragon]

Wait, if the connection is stable and working perfectly when it rains, maybe the problem has to do with a bad casing in the network tree around town somewhere? I currently use a copper lined connection, roughly around DSL speeds, and sometimes we get droppage during thunderstorms and the like in our rural area, figure water gets into the lines and causes them to go out entirely for a short period. (Usually around two to four hours down time at the longest.) They are supposed to be laying out fiber lines in town near us, but not sure if the range will reach far enough for us to receive an upgrade in service speeds by our provider so....yeah, stuck with it for now. Not even sat. or cable comes out this far in the middle of boomtown no where. Edit: Come to think of it, if water like rain is correcting the problem, maybe there's a split in the lines, not just bad casing work there?

Edited December 7 by Crystal Dragon
Adding a couple more pennys to my buck of sense here.

[BigGotter]

Update. "The Last Straw"  Mediacom tech called at 8:15am this morning. The phone rang one time, and he hung up. Called the number back and it goes straight to Mediacom's automated answering service. This is the same tactic the tech guy did the last time. Been on the phone all morning with a supervisor to make them aware of the games their Tech department is playing, and that I will be making sure the corporate office is notified of the poor service.  I've also been in contact this morning with the other ISP in this area that I had before switching to Mediacom. It will mean downgrading to a slower speed again, but anything that actually works is better than what I'm getting now.  While setting up the appointment to have the install done, I was informed it would be 4 weeks before they could schedule a person to come out. Reason for taking so long is due to sudden influx of people switching from Mediacom in town. Imagine that!  On a more positive note, "rain" is expected late Monday evening thru Wednesday. I'm planning on a non-stop 3 day, 3-night CoH binge. Perhaps Mediacom should include "Runs On Water" in their contract.  I also want to say thanks to everyone who has asked questions and provided possible solutions to this ongoing issue. Hopefully this post will help others in our community troubleshoot the many issues discussed here. Stay tuned🙄