I have had this happen now to 2 toons. One toon I submitted a ticket but it resolved itself as noted below in the description
I would finish the Long Jack arc and either already be LVL 25 or turn it as the result of completing the Long Jack arc completely. I will not get the new contact notification. I went to Tobias, but he said to return at 25.
The way I resolved this the first time and was noted with the GM who responded to my ticket was to go to level 26. With my 2nd toon, I noticed that even though the Long John Arc is completed, the status bar is not all the way full. I have not got the current toon that i have the issue with up to 26 yet. but I will update this once it is to see what happens.
I have not figured out how this is happening. It even stumped the GM who responded the first time. But it has not happened to all my toons, which is weird. I don't know if it might be AT-specific or of origin.
Anyone else had this issue?