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Zelene

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Posts posted by Zelene

    City Of Heroes won't start up.

    in Help & Support

    Posted

    On 2/14/2022 at 3:21 PM, SuggestorK said:

    Ask ur roommate (if hes more tech savy) if u can use a different dns provider for your router.. mostly lag is caused by a bad node on ur route to server... if it was the servers many players would have the issue. Also if u use W-Lan try to plug in a cable instead.

     

    I will likely try to plug a cable in when i get the chance to see if that helps. Trying to get my roommate for any sort of technical help is pretty pointless since they always say 'look it up yourself" or some variant of it (which is frustrating since i hardly ever ask anything of them). They're only bothering with it a little now because they remote in to their job now.

     

    On 2/14/2022 at 3:21 PM, SuggestorK said:

    Background programs that steals attention could be too the issue..

     

    Problem is that i don't know which problems to close/end and which ones are required to run. Some of the answers i get from googling them make me unsure about whether to leave them running or not/

     

     

     

    City Of Heroes won't start up.

    in Help & Support

    Posted · Edited by Zelene
    said lag instead of game. In other words a typo.

    12 hours ago, SuggestorK said:

    just could we know what the problem has been actually.. so if someone else gets the same problem we know how to solve it? No Details , just the general 🙂 .

     

     

    Well, GM Impervium was really helpful but everything kept not working. So i thought to myself "maybe i have another program that is active that might be causing the problem". and after some trial and error then yep that was the cause. The program had recently updated to where it was always on and that was causing the issue (not AV or firewall). 

     

    Now i'm wondering why there is such massive lag in the game. Yeah, i don't have a gaming computer but my computer i was playing CoH back then on wasn't either and i never had a lag issue.  As i said before i'm not really a tech savy person but i'm thinking the issue there is that either something is wrong on our IP at where i live since we are not getting the upload/download rates we should be getting according to my roommate or its a server issue (which CoH had back then from time to time).

    City Of Heroes won't start up.

    in Help & Support

    Posted

    On 2/9/2022 at 5:36 PM, GM Kal said:
    Quote

    I have made sure that neither my Antivirus nor my firewall are causing whatever the issue is.

    Back to this.

    Please try either totally disabling it, or whitelisting the *entire* directory for the game.

     

    Did both. Still having the same problem.

     

    On 2/9/2022 at 8:59 PM, GM Impervium said:

    In the HC launcher, click the little gear icon. In "General Settings". What does it say under "Install Location"?

     

    C:\Games\Homecoming 

     

    On 2/9/2022 at 8:59 PM, GM Impervium said:

    Next, click "Advanced Settings". Make sure the three boxes are unchecked, and that the Launcher version reads "win-x64-release-4772". If the number is lower than that, click "Check for updates" right next to that.

     

    The first box was checked so i unchecked it. The Launcher Version is the same as what you said it should be.  Maybe that's the issue?

     

    On 2/9/2022 at 8:59 PM, GM Impervium said:

    In your Windows search bar, type in "dxdiag" without the quotes and hit Enter. A little program will pop up showing lots of info about your computer. If the Notes Section at the bottom of any of the tabs/pages lists any errors, copy and paste them here. Otherwise, just click the "Save all information" button, and make note of where you save dxdiag.txt.

     

    It says no errors found. I did save it in a place i can find.

     

    On 2/9/2022 at 8:59 PM, GM Impervium said:

    In your Windows search bar, type in "dxdiag" without the quotes and hit Enter. A little program will pop up showing lots of info about your computer. If the Notes Section at the bottom of any of the tabs/pages lists any errors, copy and paste them here. Otherwise, just click the "Save all information" button, and make note of where you save dxdiag.txt. Open this file (it'll open in notepad) and make sure it doesn't contain any personal info; the file will be very large with lots of technical jargon, but any personal info would likely appear near the top (particularly if you named your computer "YourRealName's Computer" or something); Delete any such info, save the file, then attach it in a reply here.

     

    Before i post it i need to ask if i should remove my machines ID or not? 

     

    City Of Heroes won't start up.

    in Help & Support

    Posted

    On 2/6/2022 at 12:59 AM, GM Kal said:

    We will have some of our tech folks look at your launcher log.

    I'll get back to you on this, thanks for being patient.

     

    Thanks for the reply. 

     

    On 2/6/2022 at 2:16 AM, GM Impervium said:

    Hmm, let's try something a bit more basic.

    Under the "play" button is three small dots. Click that, then mouse over to "Verify" and click that. This will make sure all the game files are installed correctly.

     

    I tried that after the first few attempts to log into the game. The verification seems to indicate nothing is wrong.

     

    On 2/6/2022 at 7:44 AM, Bionic_Flea said:

    Wow!  This was an all-hands-on-deck situation.

     

    I hope Zelene got her/his issue resolved.

     

    Not yet but i'm willing to wait. Hopefully they can figure out what the problem is.

     

     

    City Of Heroes won't start up.

    in Help & Support

    Posted

    7 hours ago, Marine X said:

    Are you using Tequila or the Homecoming Launcher?

     

    I am using the Homecoming Launcher.

     

    7 hours ago, Marine X said:

    What is your equipment, PC or Apple? ( either works but the support is different )

    What operating system software version? ( IOS, IOX, Linux, Win7 - Win11 should all be fine, best if 64 bit )

     

    Windows 10 64 bit PC.

     

    7 hours ago, Marine X said:

    For Windows, did you create a Game folder on the Hard drive and install there?

     

    I was under the impression that  the Launcher would create the game folder there and install there on its own (well, when i clicked on install that is). I guess i should uninstall and try again?

     

    Forgive my ignorance and thank you for your response to my questions.  I'm just unfamiliar with how this all works and assumed (incorrectly i suppose) that it worked like other MMORPG launchers.

     

     

    1 hour ago, starro said:

    Welcome back.

     

    TY. 

    • Thumbs Up 1

    City Of Heroes won't start up.

    in Help & Support

    Posted

    Hello,

     

    I was a longtime CoH player from April 2004 until it shutdown in 2012. I have recently found out about Homecoming and following the instructions on this site i set up a forum/game account and installed what needed to be installed. My problem is that anytime i click the play button it shows a loading message for a few seconds then the message disappears and i am not in the game.

     

    I have made sure that neither my Antivirus nor my firewall are causing whatever the issue is. Any idea's on what is going on and how i can resolve the issue? 

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