it first happened after about 10-15 min but ive learned from past mistakes and saved the costume and powers the next 6-7 attempts were all about a min in character creation, no forced restarts or anything and the server population went from 3 pips to 2 during the several attempts i made, about half the time, after i had to close the game with task manager i would restart and see the character i just made but without a star or spider (i started as a hero) and it said 7028 days since last log in, the other half of the time it was just an empty character slot.