Could not connect to the Account Server Gateway.

[Vodalus75]

I'm attempting to create a new game account (so glad to see this game back; so many fond memories, thank you), but I keep getting an error saying that it could not connect to the Account Server Gateway. I've searched the forums and found others have had this issue, but I don't see any clear solutions. Some suggested trying a different browser (I've tried chrome, firefox, and even safari on my phone). Another said they think it was because they used symbols in their PW; I tried creating a PW with only letters and numbers, but again, no luck.

 

The error message does say to try again in a few minutes, but so far I've been having the problem for almost an hour. I'll try again later, but wanted to post in case there is an issue that can be resolved.

[GM Tock]

It's not you.  We're looking behind the scenes. 

[Vodalus75]

1 minute ago, GM Tahquitz said:

It's not you.  We're looking behind the scenes. 

Thank you. I appreciate it.

[GM Tock]

From Telephone on Discord:

Quote

- Excelsior has been restarted. The reason for the lag was the new VM was not configured with enough CPU cores.
- In addition, game account creation and password updates should now work again. The cause was that an internal firewall was not opened to allow account creation from the migrated forums VM.

Give 'er a spin now.  Let us know if any additional weirdness.

[Vodalus75]

14 minutes ago, GM Tahquitz said:

From Telephone on Discord:

Give 'er a spin now.  Let us know if any additional weirdness.

That appears to have fixed it; account created. Thank you.

 

Now, recreate my old main hero or come up with a new one. . . ? 😉

[Rathulfr]

35 minutes ago, Vodalus75 said:

Now, recreate my old main hero or come up with a new one. . . ? 😉

Why not both?  You have 1000 character slots per server.

 

[MTeague]

1 hour ago, Rathulfr said:

Why not both?  You have 1000 character slots per server.

 

While Time may be infinite, Gaming Time, can be crushingly finite....