No Character available after trying to instal beta server

[kiol571]

Hello,

I tried to instal the beta server to see the adjustments made in the upcoming patch. I found no character available to make the testing.

I tried to relog to the normal server and there no character neither.

I tried to relog with my 2nd account and here too no character.

I deleted all folders on my computer to make a new installation of the game.

On my second account I can now see my characters again, but none on my first account.

Any idea of what happens ? and how to fix this ?

Don't tell me I loose them for good...

 

Thanks in advance for your assistance.

Regards,

Kiol

[TemporalVileTerror]

Are you launching the game from Tequila, the Homecoming Launcher, or some other launcher program?

This will determine both your launch parameters and the location of the playerslot.txt file, which will be the next steps of troubleshooting here.

[GM Tock]

Make sure to follow the instructions here:

• Beta Servers do not get a copy of your characters by default. 
  • Use the Beta Account Center to schedule a transfer of a character to the Beta Server. 
  • You will only see characters who are at least Level 2 and on your current Global Account.  For another Global Account, log out and back into the forums with the correct credentials.
  • Costume files saved on your client will still work on Beta.  If you want to transfer a Level 1 character, simply saving their costume in Icon on live and making a new character with the same power choices in Beta upon login works too.
  • The same character can be copied to Beta multiple times.  Each copy will have a number appended. (Superguy, Superguy1, Superguy2, etc.)
• Beta Testing means you only keep a copy of your characters for the extent of a test. 
  • The server is wiped semi-regularly, so don't count on progress gained there.
  • You can move ANY live character to Beta at any time, so if your character makes progress on Live, your Beta character can be replaced with a fresh copy at any time.  But never the other way around.
• Builds made on Beta can be boosted with commands not available on Live. 
  • Check the Quickchat menu (next to the Chat box) and look for a "Freebies Menu", or visit a Merit Vendor.
  • Incarnate pane costs are free of charge.  Boost a character to Level 50 to be able to purchase Incarnate Powers.

 

Edited March 15, 2021 by GM Tahquitz

[kiol571]

22 hours ago, TemporalVileTerror said:

Are you launching the game from Tequila, the Homecoming Launcher, or some other launcher program?

This will determine both your launch parameters and the location of the playerslot.txt file, which will be the next steps of troubleshooting here.

Thanks for your feedback, I use HC Launcher.

[TemporalVileTerror]

Ok.

Are your missing character problems still persisting, @kiol571?

If so, open your file explorer and locate \accounts\[USER NAME]\playerslot.txt and delete that TXT file or its contents.

(Don't worry!  This isn't a critical file, and will be replaced the next time you boot up the game, but if you want to be extra cautious, rename the file instead of deleting it.)

 

The next time you boot up your account, all characters on that account should get reset to their default order, revealing any hidden characters that may have got double-stacked or thrown in to an invalid slot number.

[kiol571]

I just tried to log in and all my characters are back now.

Thank you for taking the time to help me.

[TemporalVileTerror]

You're welcome!

 

And this reminds me . . . I should probably prod the members of the Team who are working on the Homecoming Launcher.  If I'm reading the file structure correctly, this might be an issue worth further investigation.

 

@Number Six?  Are the Live, Prerelease, and Beta clients all drawing from the -same- playerslots.txt file?  That may be something to adjust if it's the case.