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Maintenance Notices


GM Widower

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  • Lead Game Master

By popular request, I will document impending maintenance periods here. Please note that maintenance periods are currently scheduled on Tuesdays and Thursdays from 12:00 to 14:00 UTC, usually lasting for less than half an hour. (For those of us who happen to be American, that's 8-10 AM Eastern.)

 

6/20/19:

 

Quote
All shards will be going down for patches and maintenance during our normal maintenance window on Thursday 2019-06-20 between 1200 and 1400 UTC (0800-1000 Eastern US time). Estimated downtime is approximately 2 hours.

 

Edit: the maintenance is concluded. Go. Hunt. Kill Skuls.

Edited by GM Widower
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  • Lead Game Master

6/25/19, 11:36 (UTC)

 

All shards will be shut down at 1300 UTC (9 AM Eastern US time; 1.5h from now) for maintenance. Estimated downtime is 1 hour.

 

Edit: Go. Hunt. You know the drill.

 

"We need Widower. He's a drop of sanity in a bowl of chaos - very important." - Cipher
 
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  • Lead Game Master

6/27/19

 

All shards will be restarted on Thursday 2019-06-27 sometime between 1200 and 1400 UTC (0800-1000 Eastern US time). Expected downtime is approximately 2 hours as we will be gathering networking data requested by our provider to help them diagnose the packet loss issues a number of our players are encountering. We will also be performing necessary OS updates.

 

Edit:

All shards should now be operational. Please keep an eye out for issues with character transfers. Also' date=' we optimized our LFG infrastructure; please also keep an eye out for issues with that. As usual, server issues can be reported on the forums, by filing a ticket, or in #report-server-issues-here.[/quote']
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  • Lead Game Master

Not a maintenance notice, but important enough, right?

 

6/28/19

 

We're aware of a outage at the datacenter where our manifest and patch servers are at. We do not have an ETA at this time but we are working for a solution in the interim.

 

Thank you for the patience.

 

EDIT: the alternate manifest https://forums.homecomingservers.com/update/manifest.xml is functional - add that to Tequila and you can connect that way.

 

 

EXTRA EDIT:

 

Cause of the issue has been identified as power loss. The patch & manifest servers are back online now' date=' we'll continue to keep a close eye on it.[/quote']
"We need Widower. He's a drop of sanity in a bowl of chaos - very important." - Cipher
 
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  • Lead Game Master

7/2/19

 

All shards will be restarted today at 1330 UTC (0930 Eastern US time; 1 hour from now) for maintenance. Estimated downtime is 30 minutes.

 

Also, Justin will be going down for extended maintenance later today. Estimated downtime (for Justin only) is several hours.

 

EDIT:

All shards should now be operational. Discord also had a hiccup.

 

Justin will be going down soon for extended maintenance.

 

EXTRA EDIT:

Justin is back up. Please be aware you will need to restart Tequila to access it.

 

The auth database for Justin was updated from the production servers, so people with newer accounts can now use Justin.

"We need Widower. He's a drop of sanity in a bowl of chaos - very important." - Cipher
 
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  • Lead Game Master

7/3/19

 

Justin will be shut down in a few hours until midnight UTC tomorrow in order to allow our host (OVH) to perform tests related to the UDP packet loss that some of our players are experiencing.

 

EDIT: after two weeks, it returns!

"We need Widower. He's a drop of sanity in a bowl of chaos - very important." - Cipher
 
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  • Lead Game Master

7/9/19

 

All shards will be restarted at 1300 UTC (0900 Eastern US time; 1 hour from now). Estimated downtime is 15 minutes.

 

EDIT:

All shards should now be operational. As usual, the AH and AE may take a few minutes to stabilize.

 

Unfortunately we still have no update on Justin at this time, but we're hoping to bring it back later this week. Our provider is still performing network analysis to track down the issues people have been encountering.

"We need Widower. He's a drop of sanity in a bowl of chaos - very important." - Cipher
 
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  • Lead Game Master

7/11/19

 

All shards will be restarted at 1400 UTC (1000 Eastern US time; 1 hour from now). Estimated downtime is 15 minutes.

 

Edit: Go. Hunt. Kill Skuls.

"We need Widower. He's a drop of sanity in a bowl of chaos - very important." - Cipher
 
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  • Lead Game Master

7/16/19

 

All shards will be restarted at 1315 UTC (0915 Eastern US time; 1 hour from now). Estimated downtime is 15 minutes.

 

EDIT:

All shards should now be fully operational. As usual, the AH and AE may take a few minutes to stabilize.

"We need Widower. He's a drop of sanity in a bowl of chaos - very important." - Cipher
 
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  • Lead Game Master

7/19/19

 

All shards will be restarted at 1330 UTC (0930 Eastern US time; 1h15m from now). Estimated downtime is 15 minutes.

 

EDIT: go, hunt, skull kils.

"We need Widower. He's a drop of sanity in a bowl of chaos - very important." - Cipher
 
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  • Lead Game Master

7/23/19

 

There will be extended maintenance tomorrow 2019-07-22 beginning at some point during our usual window (1200-1400 UTC; 0800 Eastern US time) and lasting for several hours. We will be performing OS updates and other necessary system maintenance.
"We need Widower. He's a drop of sanity in a bowl of chaos - very important." - Cipher
 
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  • Lead Game Master

7/26/19

 

Quote

All shards will be restarted at 1400 UTC (1000 Eastern US time, just under 1 hour from now). Estimated downtime is 15 minutes.

 

Edit: done.

Edited by GM Widower
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  • Lead Game Master

8/2/19

 

Quote

All shards will be restarted at 1330 UTC (1h from now; 0930 Eastern US time). Estimated downtime is 15 minutes.

 

Update: The maintenance is concluded; play ye now in peace.

Edited by GM Widower
"We need Widower. He's a drop of sanity in a bowl of chaos - very important." - Cipher
 
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  • 2 weeks later
  • Lead Game Master
Quote

@here All shards will be restarted at 1230 UTC (1 hour from now, 0830 Eastern US time) for OS updates. Estimated downtime is 2 hours.

 

edit: concluded

Edited by GM Widower
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  • Lead Game Master

There will be maintenance this morning, probably around the usual time and probably lasting a little longer than usual.

"We need Widower. He's a drop of sanity in a bowl of chaos - very important." - Cipher
 
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  • Lead Game Master

@here All shards will be restarted at 1300 UTC (1 hour from now; 0900 Eastern US time). Estimated downtime is 1 hour.

"We need Widower. He's a drop of sanity in a bowl of chaos - very important." - Cipher
 
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  • Lead Game Master

There will be a maintenance today, August 27, at the usual time. This maintenance should, barring some great catastrophe in the next six hours, bring most-if-not-all of the Justin changes to the live servers.

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  • 2 weeks later
  • Lead Game Master

In the Everlasting quest to maintain the servers, they will go down for a bit tomorrow at the usual time (in 5-6 hours from now), and perhaps be a bit different when they come back.

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  • 3 weeks later
  • Lead Game Master

Due to the recent crashing, there will be emergency restart in five minutes. This should only take a few minutes and no progress will be lost.

"We need Widower. He's a drop of sanity in a bowl of chaos - very important." - Cipher
 
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  • 3 months later
  • Lead Game Master
Quote

All of Homecoming will be undergoing extended maintenance on 2020-01-21. Our maintenance window is 1200-1800 UTC (0700-1300 Eastern US time). We will be using this time to perform security updates and other necessary maintenance. During this window there may additionally be periods of forum downtime.

In case you didn't see the big red banner up there, here it is!

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  • 1 year later
  • Lead Game Master

dusts off thread

 

Hello, forums. As you may have noticed, there was not maintenance on Tuesday. It will instead occur tomorrow, Thursday, at the usual time. If you find yourself unable to log into the game at that time, please do not be alarmed. If my telling you not to be alarmed does not resolve your alarmed feelings, try rereading this post until alarmed feelings subside. Thanks!

 

(next weekend is not a holiday weekend in the US, so I presume we will return to the normal schedule then, in case any of you were wondering)

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  • 4 months later
  • Lead Game Master
Quote

During our normal maintenance window on Friday, November 26th (around 1400 UTC), we will be restarting all shards for deployment of Issue 27, Page 3. Expected downtime is no more than 2 hours.

Per Telephone. So if you can't log in tomorrow, that's probably why.

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