Missing ingame email

[ouroboris]

I bought a level 50 (purple) recipe from the merit machine, then put it in an email to send it to myself for another character to use. It vanished never to be seen again. I only send/receive emails to myself, and used "reply" from an email I'd sent to myself to be sure the address was correct. I sorted posts by date sent and then by name of post, then went individual post by individual post looking at each one. It ain't there. 100 reward merits down the drain.

[starro]

No - open an in game ticket.  I am positive there are audit tools or ways they can look into the game database.  They have some ways to see if it is hung up.  I once had too many emails in my inbox and after I deleted 20 it finally appeared.  It was like it was queued up to go. I keep only a few emails now and delete the old ones once I claim the attachment now.