Terrific Tornado Posted July 25, 2019 Share Posted July 25, 2019 Hello fellow Cities Players, I need a little help please. Today, the game updated in Tequila, after this update the game loaded up, I logged in and then it crashed. Ever since this I have not been able to load up Tequila. I have restarted my computer several times, when I click on Tequila, it opens up, informs me it is validating and then closes down. I have scanned the forums for some help/advice and I cannot seem to find any. Any suggestions would be welcome. Many thanks :-) Link to comment Share on other sites More sharing options...
Retired Game Master GM Capocollo Posted July 25, 2019 Retired Game Master Share Posted July 25, 2019 If Tequila's immediately closing and there's nothing in the Tequila log file that looks suspicious, it's almost always an antivirus scanner or Internet security software forcing it closed. Set up an exemption for tequila.exe in your AV or firewall. Additionally, make sure the game isn't installed in a protected place (any place in your Users folder like Documents or Downloads, Program Files, AppData, or the Windows folder). If it is, move it to a place Windows doesn't restrict; the generic recommendation is C:/Games/City of Heroes/. Link to comment Share on other sites More sharing options...
Terrific Tornado Posted July 25, 2019 Author Share Posted July 25, 2019 10 minutes ago, GM Capocollo said: If Tequila's immediately closing and there's nothing in the Tequila log file that looks suspicious, it's almost always an antivirus scanner or Internet security software forcing it closed. Set up an exemption for tequila.exe in your AV or firewall. Additionally, make sure the game isn't installed in a protected place (any place in your Users folder like Documents or Downloads, Program Files, AppData, or the Windows folder). If it is, move it to a place Windows doesn't restrict; the generic recommendation is C:/Games/City of Heroes/. Thank you so much for taking the time to respond, I really appreciate it. I've moved all of the files over and it is still not loading, my AV etc allow it, do you think I should reinstall it again? Many thanks. Link to comment Share on other sites More sharing options...
Retired Game Master GM Capocollo Posted July 25, 2019 Retired Game Master Share Posted July 25, 2019 It's worth a shot. Before you do that, also make sure that your files aren't set to read-only. Link to comment Share on other sites More sharing options...
Terrific Tornado Posted July 25, 2019 Author Share Posted July 25, 2019 5 minutes ago, GM Capocollo said: It's worth a shot. Before you do that, also make sure that your files aren't set to read-only. Yep files are marked as not read only.... hmm it is so surprising as I was playing yesterday! Link to comment Share on other sites More sharing options...
Terrific Tornado Posted July 25, 2019 Author Share Posted July 25, 2019 Hmm, I have just downloaded the game again and placed it in C:\Games\City of Heroes...., allowed with my AV and Windows Defender, it is not marked as read only. Tequila loads up and then closes down... any ideas/support welcome. Many thanks Link to comment Share on other sites More sharing options...
Terrific Tornado Posted July 25, 2019 Author Share Posted July 25, 2019 Looks like I just had to delete the tequilalog.xml file and relaunch... time to Save the City! Link to comment Share on other sites More sharing options...
Retired Game Master GM Capocollo Posted July 25, 2019 Retired Game Master Share Posted July 25, 2019 All right. Thanks for letting us know what the fix for you was. Link to comment Share on other sites More sharing options...
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