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Falling through the world

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So I login per usual and create a character then as soon as it launches the city i fall through the ground.

I tried the "/stuck" method and even attempted to delete the character and try again with a

new character from scratch to try and get out of the loop but it just keeps happening.

Any suggestions on how to get this resolved?

I tried to ask for help in the game but they referred me back here...

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