Safe Mode is gone - now I can't play? (mac)

[Grimjackal]

I've been playing on my old macbook pro (2011). When trying to log in today, safe mode is no longer available, which is what I have been using to play. Neither the 32 bit nor the 64 bit option work.

 

64 bit says launcher likely won't work properly (and it just resets when you click it).

32 bit tries to launch, then gives me an error box:

 

Program Error

The program cityofheroes.exe has encountered a serious problem and needs to close. We are sorry for the inconvenience.

This can be caused by a problem in the program or a deficiency in Wine. you may want to check the Application Database for tips about running this application.

 

Unhandled exception: page fault on read access to 0x002004c0 in 32-bit code (0x0087b288).
Register dump:
 CS:001b SS:0023 DS:0023 ES:0023 FS:1007 GS:000f
 EIP:0087b288 ESP:0032d640 EBP:0032d658 EFLAGS:00010206(  R- --  I   - -P- )
 EAX:00000121 EBX:0032d7e8 ECX:0200c008 EDX:00000001
 ESI:0200c008 EDI:00200000
Stack dump:
0x0032d640:  0200c000 00000003 0200c008 7b864aab
0x0032d650:  00a0a680 0200c008 0032d680 0087ce45
0x0032d660:  0200d000 0032d700 0032d7e8 00000000
0x0032d670:  00000000 0056a290 0032d7e8 0032d700
0x0032d680:  0032de80 0056a2a2 00a0a680 0203b2f0
0x0032d690:  00000007 0032d7e8 00000000 00000014
0200: sel=1007 base=7ffc0000 limit=00000fff 32-bit rw-
Backtrace:
=>0 0x0087b288 in cityofheroes (+0x47b288) (0x0032d658)
  1 0x0087ce45 in cityofheroes (+0x47ce44) (0x0032d680)
  2 0x0056a2a2 in cityofheroes (+0x16a2a1) (0x0032de80)
  3 0x005d218c in cityofheroes (+0x1d218b) (0x0032e6d8)
  4 0x008767ab in cityofheroes (+0x4767aa) (0x0032fe64)
  5 0x009c7caa in cityofheroes (+0x5c7ca9) (0x0032feb0)
  6 0x7b85067c in kernel32 (+0x4067b) (0x0032fec8)
  7 0x7b853837 in kernel32 (+0x43836) (0x0032ff08)
  8 0x7bc66d9c (0x0032ff28)
  9 0x7bc67e4a (0x0032ffa8)
  10 0x7bc66d62 (0x0032ffc8)
  11 0x7bc3ec0e (0x0032ffe8)
0x0087b288: movl    0x3c(%edi,%eax,4),%edi
Modules:
Module    Address            Debug info    Name (34 modules)
PE      330000-  343000    Deferred        physxloader
PE      350000-  3a7000    Deferred        cggl
PE      400000- 16f0000    Export          cityofheroes
PE     1d80000- 1dca000    Deferred        cudart32_30_9
PE     2200000- 2573000    Deferred        physxcore
PE    10000000-10064000    Deferred        physxcooking
PE    401f0000-401f3000    Deferred        glu32
PE    41ad0000-41ad4000    Deferred        version
PE    41af0000-41af4000    Deferred        wsock32
PE    41c40000-41c44000    Deferred        advapi32
PE    41cb0000-41cb4000    Deferred        winspool
PE    41e10000-41e3e000    Deferred        user32
PE    41f50000-41f62000    Deferred        comdlg32
PE    41fc0000-41fc4000    Deferred        ws2_32
PE    45990000-45994000    Deferred        gdi32
PE    45ab0000-45bbe000    Deferred        shell32
PE    45ca0000-45ca4000    Deferred        shlwapi
PE    45d20000-45d40000    Deferred        comctl32
PE    45e30000-45e34000    Deferred        iphlpapi
PE    45e50000-45e54000    Deferred        imm32
PE    45fb0000-45fb4000    Deferred        hid
PE    45fc0000-45fc4000    Deferred        msacm32
PE    46920000-46924000    Deferred        dsound
PE    46980000-4698b000    Deferred        winmm
PE    469d0000-469d8000    Deferred        ole32
PE    46b20000-46b24000    Deferred        rpcrt4
PE    46ba0000-46ba4000    Deferred        ddraw
PE    46c30000-46c34000    Deferred        wined3d
PE    46d70000-46d74000    Deferred        opengl32
PE    46f10000-46f13000    Deferred        winemac
PE    47390000-47394000    Deferred        uxtheme
PE    6a000000-6a56d000    Deferred        cg
PE    7b810000-7b866000    Export          kernel32
PE    7bc10000-7bc14000    Deferred        ntdll
Threads:
process  tid      prio (all id:s are in hex)
00000008 (D) C:\Program Files\coh\hc-bin32\cityofheroes.exe
    00000024    0
    00000009    0 <==
0000000e services.exe
    0000001e    0
    0000001d    0
    00000014    0
    00000010    0
    0000000f    0
00000012 winedevice.exe
    0000001c    0
    00000019    0
    00000017    0
    00000013    0
0000001a plugplay.exe
    00000020    0
    0000001f    0
    0000001b    0
00000021 explorer.exe
    00000023    0
    00000022    0
System information:
    Wine build: wine-1.6.2
    Platform: i386
    Host system: Darwin
    Host version: 17.7.0
 

 

---

 

I'm not a computer guy so any help should be super straight forward, if possible. Thanks!

[Lydimaster]

I'm having the exact same problem... I've had to run it in safe mode since about October; I really hope there's a fix for this!

[GM Korvin]

Just a heads up, you can still use Safe Mode, but you'll need a different manifest to use it, and it will be discontinued soon:

We'll be busy trying to get everybody onto the new clients before they're discontinued however, so please, report any problems that you encounter. Thank you!

[Lydimaster]

Thank you, GM Korvin. I just found the manifest, and it has loaded fine. I also found the original post about deleting safe mode. Can't launch without it, so I hope there's a way to fix it before safe mode is deleted!

Thanks, again!

[GM Korvin]

3 minutes ago, Lydimaster said:

Thank you, GM Korvin. I just found the manifest, and it has loaded fine. I also found the original post about deleting safe mode. Can't launch without it, so I hope there's a way to fix it before safe mode is deleted!

Thanks, again!

Not a problem. We're doing our best to iron out these issues - if you've the time, we recommend detailing the problems you're facing, so we can help you get the game running on the new client.