Not seeing cutscene captions

[Glowman]

I'm not seeing cutscene captions. I have it turned on and included in several of my tabs. I also have chat balloons enabled. Any ideas?

[Texas Jane]

DId you ever solve this? My captions are also missing on some characters, but not others. I'm pretty sure it's a user error as I was messing with my settings just before I noticed it. I reset everything, but they still aren't back.