Computer crash

[Gruntius]

Took about a four month break from the game to play other things. Updated the game last night to start playing again and it crashed my whole computer on startup. Restarted my computer two more times and tried again, every time I had the same result. Anyone know anything about this issue?

[srmalloy]

1 hour ago, Gruntius said:

Took about a four month break from the game to play other things. Updated the game last night to start playing again and it crashed my whole computer on startup. Restarted my computer two more times and tried again, every time I had the same result. Anyone know anything about this issue?

I was having problems with my computer crashing to reboot when exiting missions while playing my Masterminds, and then started having ESO crash to reboot during game load. Since I wasn't having problems with any other software, and a diagnostic on the video card didn't find anything, I replaced the power supply. Turns out the old one wasn't delivering full power to the video card, and when the graphics got complex enough, the card dropped, triggering a restart.

[Gruntius]

1 hour ago, srmalloy said:

I was having problems with my computer crashing to reboot when exiting missions while playing my Masterminds, and then started having ESO crash to reboot during game load. Since I wasn't having problems with any other software, and a diagnostic on the video card didn't find anything, I replaced the power supply. Turns out the old one wasn't delivering full power to the video card, and when the graphics got complex enough, the card dropped, triggering a restart.

Interesting, how did you know it was the power supply that was malfunctioning?

[Gruntius]

Got it working! Had to fully uninstall the game and Launcher with a clean download but so far no issues

[srmalloy]

3 hours ago, Gruntius said:

Interesting, how did you know it was the power supply that was malfunctioning?

The GPU passed the diagnostic tests, and the problem only appeared when I loaded the video card -- exiting missions in CoH, when the game would be loading all the textures for the zone, and loading ESO, when the game would similarly be loading textures. There were no problems playing videos, even full-screen. Random reboots like that are almost always an indicator of a failing PSU; if it were a problem with the CPU, motherboard, or video card, it wouldn't crash fast enough that Windows wouldn't be able to write a fault log entry.