World Won't Load

[Marshal Valor]

Win 10 machine.

 

Can get into the character creator, can make a character, hit play and the world doesn't load. Don't even see an Atlas Park loading screen.

 

I am asking for a friend but any help is greatly appreciated.

[goblinite]

See if they can ping the following IP addresses:

40.67.254.36

54.39.159.71

 

Another user was having an issue and it looked like his ISP was blocking the 40.xxx address.  Using a different ISP let him play but that ISP was more expensive.  Should also be noted he was using a cell based ISP services with 3G blocking the IP and 4G not.  After account log in the system briefly connects you to 40.67.254.36 (at least it does for me) then goes to 54.39.159.71 and stays the for the duration of play.

 

If one of those is unreachable try a public VPN and see if that resolves the issue or a different ISP.  If it does, his ISP is blocking an IP for some reason.

 

Anecdotally (no outside confirmation from Devs) 51.79.19.169 is the Authorization server located in France or a company registered in France, 40.67.254.36 is an EU based domain registrar/DNS server, 54.39.159.71 is the Everlasting shard (perhaps more, I usually play Everlasting) hosted by the same company that hosts 51.79.19.169 who appear to won the entire class A network (51.xxx) or close to it.