It was a Homecoming account. She started playing alongside me when Homecoming went public. She's got an @ account online, cuz I looked up her characters using /getglobalname and her characters show up in the responses as being offline, hidden, or doesn't exist. But I know she does cuz we tailored a couple of her characters to work with mine as a duo.
She can't log into the forums. I spent most of the afternoon yesterday trying to recover her account, password, etc. After I couldn't sort it, I made this thread hoping to get some ideas on what to do.