Luminoir Posted May 10, 2019 Share Posted May 10, 2019 Hello! I cannot log into the game. I can log on here fine, and I changed my password twice. First in game it showed that 'the account is already online', and when I changed the password it was giving me the message that its incorrect, even though it wasnt. Help please? I really don't want to redo all my characters and I'm not sure if its a bug or something else.. Lumi Link to comment Share on other sites More sharing options...
The Fifth Horseman Posted May 10, 2019 Share Posted May 10, 2019 https://discord.gg/JTsQjHU Run into a bug or problem that's bringing your team's morale down? Let a GM know about it! Use !gms to get a list of active GMs. DM the bot !report [MESSAGE] and !help [MESSAGE] to submit tickets to GMs. Link to comment Share on other sites More sharing options...
Luminoir Posted May 10, 2019 Author Share Posted May 10, 2019 I tried that yeah, no replies as of yet - Im not sure if they will help at all but I hope they do. It seems to be a client bug as I'm logged in fine on the forums, and Im getting it again now. I managed to log in earlier after closing and opening the client many times. Link to comment Share on other sites More sharing options...
Retired Game Master GM Xellx Posted May 10, 2019 Retired Game Master Share Posted May 10, 2019 Sounds silly, but did you follow the link on the forums to create an "in game account"? If so, see where we can go from there. Link to comment Share on other sites More sharing options...
Silk Posted May 10, 2019 Share Posted May 10, 2019 When you got the "the account is already online' message did you try logging in again? I get that now and then and I just log in again and it works. Install and Troubleshooting Guide v2 WayBackMachine old forums Calistin ~ on Discord. Link to comment Share on other sites More sharing options...
Korbian Posted May 10, 2019 Share Posted May 10, 2019 What Silk said. Your account stays active for a few minutes after you log out. Not sure why. But you will get that message almost any time you get booted and log back in immediately, whether it's a server hiccup or something on your end like a power fluctuation or internet glitch. Link to comment Share on other sites More sharing options...
Luminoir Posted May 10, 2019 Author Share Posted May 10, 2019 I had tried to login in the morning right after waking up, so I knew for a fact my account wasn't online earlier (at least by me). Second time I tried there had passed at least 2-3 hours so again I knew I was offline and it wouldn't have 'stayed online'. Yes I did and have done the game account creation through here since the forums first started. It seems to be a server hiccup or bug as it happened twice already, but I'll keep an eye out. Link to comment Share on other sites More sharing options...
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