New character: everything but attacks working

[Skyhawke]

So, my uncle (who played religiously during live but isn't a "forum person" so I'm asking for him) has been having a strange issue since the update.   At first, he kept getting an error that said "MSVCP149.dll is missing".  I walked him through getting that fixed (took awhile since it was via messenger) and he was finally able to acceas the 32bit and 64bit versions. 

 

Now, any new character he makes can't use attacks. Every other power works, but hitting keys or clicking the icon with his mouse for attacks results in nada. His older characters work just fine, this is only on any new charcters. I vaguely remember hearing of this before, but have no idea how to fix it. If anyone has a fix, I'd be grateful and you'd really make his day. 

Edited August 26, 2019 by Skyhawke

[justicebeliever]

Aren't attacks an optional part of the build?  I mean they are nice to have...but all you really need is love!

 

Seriously, I have no idea why this would be happening, but hopefully this gives a bump!

[Skyhawke]

*Update*  The latest patch seemed to fix whatever phantom bug he had so, all is right in the world again. I'm still not sure what caused it, but I'm glad it's fixed. 

[EmmySky]

I figure 'attacks not working' equals extra hard mode.....if he could have gotten to 50 like that it'd be epic!