I was upstairs in Pocket D. I had sold stuff to the bartender then went on Ah and bought a winters pack. Opened pack, cards popped up and then game froze just showing card backs. Could not close game open other tabs task manager nothing everything just froze with a couple seconds of in game music repeating. Had to restart my computer to fix the issue. Then when I logged back in pack was gone from my inventory and I did not receive any of the items in my email.