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Posted

Went to base to convert my Hero to Reward  merits.  Cashed in 5 or 6 to find out I only got 10 reward merits each instead of the usual 50.  Filed a support ticket the same day and was told they couldn’t help and to post on this forum.  

Posted
1 hour ago, Shortee said:

 Filed a support ticket the same day and was told they couldn’t help and to post on this forum.  

Why would posting on the forums be more helpful than a ingame support ticket ? Surely the GM answering tickets at that time could just kick it up the "chain of command"?

Posted

It is posted in ToS or somewhere that they cannot reimburse for things, but posting on the forums will alert other players to look for same or similar bugs so they can determine if it is widespread or just a one off.  

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