i can't connect with the game

[Jiriu]

Hello, I can not start the game, I changed several times of accounts, password, etc... and I can not do anything. You will find the message I receive each time attached. can someone help me?

[justicebeliever]

Just now, Jiriu said:

Hello, I can not start the game, I changed several times of accounts, password, etc... and I can not do anything. You will find the message I receive each time attached. can someone help me?

 

Have you ever been able to connect?

 

This happens to me when I put in the wrong username/password combination...I know that you said you changed it, but I ask because the Forum Account/Password is not the same used by the game.  You can manage the game account information by click the Game Account Link in the forums top toolbar.

 

Let us know if that's still not the issue and if you have been able to connect

[Jiriu]

well, in fact, I just downloaded the game today, so no I could never connect before XD. no i think the account name and password are good.

[GM Capocollo]

• Do you use firewall software?  Did you set up an exception for homecoming.exe, or tell the software to allow homecoming.exe access to the internet?
• Are you playing on a public network in a place like a mall or a school?
• What are the results if you do the following:
  • Right click on the Start menu and choose "Run"
  • Type "cmd" and click OK
  • In the Command Prompt, type "ping hc-db-excelsior.homecomingservers.com" and press Enter

[Jiriu]

i don't know if i have a firewall sortware, i don't remenber installing one but maybe it was already installed with the computer.

No, i play in my home on my private network.

i don't know of which Start menu you are talking about

[GM Capocollo]

Are you using Windows?

[Jiriu]

yes, windows 10

[justicebeliever]

Right click on the "Windows" icon on the far left of the taskbar on the bottom...That's the same as "Start"

[huskies205]

not connecting to dbserver it tells me this morning. Can login but cant connect to reunion's server

[Jiriu]

On 7/31/2019 at 11:19 PM, GM Capocollo said:

• Do you use firewall software?  Did you set up an exception for homecoming.exe, or tell the software to allow homecoming.exe access to the internet?
• Are you playing on a public network in a place like a mall or a school?
• What are the results if you do the following:
  • Right click on the Start menu and choose "Run"
  • Type "cmd" and click OK
  • In the Command Prompt, type "ping hc-db-excelsior.homecomingservers.com" and press Enter 

ok, i did that, was the game supposed to start immediately?

[Anker Steadfast]

If you use the ping command in a command prompt, you should be able to see if you have connection between you and the server.

 

It should look something like this :

 

 

You can see in the picture I attached, that the server replied to me, in about 100 milliseconds.

If it can reply, there's a connection between my machine, and the server.

Edited August 4, 2019 by Jesus4U

[Jiriu]

yes, i have that so the server should respond

[Anker Steadfast]

And did you have a firewall ?

[Jiriu]

not that i know

[Anker Steadfast]

hrm .. that's odd then … if there's connection, and no firewall, you should be able to connect.

 

It sounds to me like you have an account problem.

Just to be certain, you have clicked on this button ? :

 

Edited August 4, 2019 by Anker Steadfast

[Jiriu]

yes and other than that he offers me to change password, everything is normal it seems.

[Anker Steadfast]

If you click it, it should say something like this, if you have an account :

 

[Anker Steadfast]

7 minutes ago, Jiriu said:

yes and other than that he offers me to change password, everything is normal it seems.

 

Sounds like you have done it correctly, I honestly don't know what is the issue then. 🙁

[Jiriu]

an unknown problem, how lucky I am lol

[Anker Steadfast]

Well, unknown to me … I'm just a regular player.

Maybe someone else knows.

[goblinite]

On 8/4/2019 at 9:08 AM, Jiriu said:

an unknown problem, how lucky I am lol

Try this:

Click your search button next to the start button.

Type in firewall

You should see a Firewall & Network Protection

Click each entry (might be 2 or 3, Domain, Private, Public) and turn them all to off

 

Try CoH

 

If that works you can turn them all back on, 1 by 1, until you figure out who is causing the problem.  Report back and we can work on setting up an exemption for CoH.

 

If that doesn't work, let me/us know and we can look at something different.

 

 

[Jiriu]

I tried your idea, I blocked all my firewalls but the problem is not solved, I still receive the same message mentioned above.

[goblinite]

20 hours ago, Jiriu said:

I tried your idea, I blocked all my firewalls but the problem is not solved, I still receive the same message mentioned above.

How do you connect to the internet?

 

Is there a separate modem and router/switch or is it all in one?  If you aren't sure, where it comes in your house from the ISP is there a single Ethernet jack or multiple?

[Jiriu]

i think it's all in one... what do you mean by Ethernet jack?

[goblinite]

The one you plug the network cable into. as opposed to a phone line or cable TV coax.

Who is your ISP?  On the box from your ISP there will be a brand and maybe a model like Arris TM822G or some such.

 

What we want to see is if we can work around any firewalls.  Most home switches/switch router combos had a simple one by default.  Some you can turn off.  Some get locked by the ISP and you have to contact them.  I'm just trying to get a grasp for what you have so I can plan the next test.

 

A couple of other tests that can be tried quickly:

If you use a free proxy or vpn service can you connect to CoH?

Can you connect to Victory or one of the other CoX providers?