Tequila Client Dead as of 12/3/2019

[SpicierMeatball]

Fresh load against Tequila 1.0.0.20 in a fresh directory, evenviewer shows:

 

- <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

- <System>

  <Provider Name="Application Error" />

  <EventID Qualifiers="0">1000</EventID>

  <Level>2</Level>

  <Task>100</Task>

  <Keywords>0x80000000000000</Keywords>

  <TimeCreated SystemTime="2019-12-04T04:14:10.403905100Z" />

  <EventRecordID>9252</EventRecordID>

  <Channel>Application</Channel>

  <Computer>BLAH BLAH</Computer>

  <Security />

  </System>

- <EventData>

  <Data>homecoming.exe</Data>

  <Data>1.0.0.1</Data>

  <Data>5dd304cb</Data>

  <Data>homecoming.exe</Data>

  <Data>1.0.0.1</Data>

  <Data>5dd304cb</Data>

  <Data>c0000005</Data>

  <Data>005e0c7c</Data>

  <Data>171c</Data>

  <Data>01d5aa593a73b914</Data>

  <Data>D:\City of Heroes\homecoming.exe</Data>

  <Data>D:\City of Heroes\homecoming.exe</Data>

  <Data>479e23fc-3bfa-4f04-867d-9bdeac163b5b</Data>

  <Data />

  <Data />

  </EventData>

  </Event>

[SpicierMeatball]

- <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

- <System>

  <Provider Name="Windows Error Reporting" />

  <EventID Qualifiers="0">1001</EventID>

  <Level>4</Level>

  <Task>0</Task>

  <Keywords>0x80000000000000</Keywords>

  <TimeCreated SystemTime="2019-12-04T04:14:12.005501400Z" />

  <EventRecordID>9253</EventRecordID>

  <Channel>Application</Channel>

  <Computer>BLAH BLAH</Computer>

  <Security />

  </System>

- <EventData>

  <Data>1212552733330299415</Data>

  <Data>1</Data>

  <Data>APPCRASH</Data>

  <Data>Not available</Data>

  <Data>0</Data>

  <Data>homecoming.exe</Data>

  <Data>1.0.0.1</Data>

  <Data>5dd304cb</Data>

  <Data>homecoming.exe</Data>

  <Data>1.0.0.1</Data>

  <Data>5dd304cb</Data>

  <Data>c0000005</Data>

  <Data>005e0c7c</Data>

  <Data />

  <Data />

  <Data>\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERDBAB.tmp.dmp \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERDC96.tmp.WERInternalMetadata.xml \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERDCC6.tmp.xml \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERDCC4.tmp.csv \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERDCE5.tmp.txt</Data>

  <Data>\\?\C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_homecoming.exe_c054f0e9a76f53e435421f9dda04b6dc69a29eb_4d9de6f6_033e50a8-20b5-4c8a-ae88-e62ffb14a4a9</Data>

  <Data />

  <Data>0</Data>

  <Data>479e23fc-3bfa-4f04-867d-9bdeac163b5b</Data>

  <Data>268435456</Data>

  <Data>8a8afec9edcaa10f40d3da495d94da17</Data>

  <Data>0</Data>

  </EventData>

  </Event>

[SpicierMeatball]

Symptom is pressing play, loading bar appears, icon for game appears on bar, flashes orange and then vanishes.

[SpicierMeatball]

Found a crash file:


  "id": "7z05qcyap5qr3w0gch7335j27g",
  "pid": 7160,
  "name": "cityofheroes",
  "build": {
    "arch": "x86-64",
    "platform": "windows",
    "pipeline": 548,
    "branch": "release/homecoming",
    "commit": "14ded241e9fb7d800b0d084c2d687cc3019699ce"
  },
  "crash": {
    "crashmode": 641,
    "stacktrace": [
      "0x7ffe9138f67a",
      "0x7ffe942a4af2",
      "0x7ffe9428c6e6",
      "0x7ffe942a120f",
      "0x7ffe9426a299",
      "0x7ffe9429fe7e",
      "0x7ffe89eec819",
      "0x7ff6969b6798",
      "0x7ff6969b7812",
      "0x7ff6969bce6b",
      "0x7ff6969bcb7e",
      "0x7ff6969bb1cf",
      "0x7ff6969bbf97",
      "0x7ff696943b4d",
      "0x7ff696943e83",
      "0x7ff696943d53",
      "0x7ff69694f06b",
      "0x7ff69694f375",
      "0x7ff696baa044",
      "0x7ff696bab8df",
      "0x7ff696b617bc",
      "0x7ff696957d39",
      "0x7ff69695d64f",
      "0x7ff6969cde3e",
      "0x7ff696ce0136",
      "0x7ff696e6ac62",
      "0x7ffe92c57bd4",
      "0x7ffe9426cee1"
    ],
    "exceptionaddr": "0x7ffe89eec819",
    "base": "0x7ff6967a0000"
  },
  "internal": {
    "exceptionthread": 9156,
    "exceptioninfo": "0x264f0f5e00",
    "blackbox": "0x7ff69742d660"
  }
}

[SpicierMeatball]

Updated to latest nvidia driver, no change.

[Ael]

I just logged in using Tequila, so did my partner. No issues on this end.

[SpicierMeatball]

Running windows updates.

[SpicierMeatball]

2 minutes ago, Ael said:

I just logged in using Tequila, so did my partner. No issues on this end.

What version of Tequila?

 

[Number Six]

Based on the stack trace, you've got a corrupt font file somewhere. Have you reverified files?

 

Also the crash handler isn't running, so there's probably antivirus or something interfering. That might also prevent all the files from downloading.

[SpicierMeatball]

Verified multiple times and reloaded fresh into a fresh directory.

Finished windows updates and retried, same result.

I could try deleting fonts and disabling antivirus?

[SpicierMeatball]

Where is the font stored you think?

 

[Number Six]

Without a dump I can't tell which one, only that the code path is login screen -> text block -> font rendering -> texture atlas. It would be one of the ones in the pigg files -- not a system font.

If you've already tried a fresh install, I'm not sure what could be causing that.

[SpicierMeatball]

[12/4/2019 12:37:36 AM]    Application quitting
[12/4/2019 12:37:38 AM]    Loading application.
[12/4/2019 12:37:38 AM]    Load application complete.
[12/4/2019 12:37:39 AM]    Started patching
[12/4/2019 12:37:39 AM]    Attempting to download Manifest file "http://patch.savecoh.com/manifest.xml"
[12/4/2019 12:37:39 AM]    Manifest downloaded successfully, starting to process it.
[12/4/2019 12:37:39 AM]    Starting self-patch process.
[12/4/2019 12:37:39 AM]    Self patching process complete.
[12/4/2019 12:37:39 AM]    Loading Web Browser URL to: "https://patch.savecoh.com/homecoming.html"
[12/4/2019 12:37:40 AM]    Finished patching.
[12/4/2019 12:37:41 AM]    User clicked to open Options window
[12/4/2019 12:37:44 AM]    Revalidation process started
[12/4/2019 12:37:44 AM]    Started patching
[12/4/2019 12:37:44 AM]    Attempting to download Manifest file "http://patch.savecoh.com/manifest.xml"
[12/4/2019 12:37:44 AM]    Manifest downloaded successfully, starting to process it.
[12/4/2019 12:37:44 AM]    Starting self-patch process.
[12/4/2019 12:37:44 AM]    Self patching process complete.
[12/4/2019 12:38:02 AM]    Finished patching.
[12/4/2019 12:38:05 AM]    User clicked play with the following profile: Homecoming (64-Bit)
 

[SpicierMeatball]

gonna nuke the piggs and see what happens when it copies them down again

[SpicierMeatball]

Nuked fonts.pigg, it brought it down again, pressed play and same behavior.

[SpicierMeatball]

After numerous updates I got in via safemode, tweaked the graphics settings and then backed out to try the 64 bit client:

 

[SpicierMeatball]

Is there a config file I can edit to set the display mode, or a command line switch I can add in options?

[Number Six]

It's in the registry, under HKEY_CURRENT_USER\Software\Cryptic\CoH

[SpicierMeatball]

Set resolution to 1024 x 768 and disabled full screen, error message went away but behavior returned.

[SpicierMeatball]

HAHA I WIN.

 

Set the X and Y to invalid values, game client detected this and reset them, and now 64 bit client works.

[SpicierMeatball]

Thanks for your help Number Six.

[American Valor]

Try loggin in using safe mode my tequila was holding and not showing the download  and when thee screen it showed me the same thing about drivers I log in using safe and it seemed to work, at least it did for me

 

[Ael]

4 hours ago, SpicierMeatball said:

What version of Tequila?

 

The exact version as you've stated you're using: 1.0.0.20

[SpicierMeatball]

Based on my flow I think the issue was originally a very out of date video driver in conjunction with the latest update.

Setting Computer\HKEY_CURRENT_USER\Software\Cryptic\CoH\screenx to 800 and Computer\HKEY_CURRENT_USER\Software\Cryptic\CoH\screeny to 0 in the registry forced the client to reset the video settings to default, which fixed the issue.