Can't Log In: OpenGL Drivers Not Found

[CrowCall]

I was able to log in just fine a few weeks ago, but now when I try in either Tequila or the Launcher I get this error:

 

 

I've already tried updating my video cards, both Intel and the other one and that didn't work, so what's going on?

[GM Impervium]

First, try Windows Update if you haven't already.

Second, when you updated your drivers, did you uninstall the old ones first?

In any case, can you post your system specs, so we have a better idea what we're dealing with?

[CrowCall]

I think I uninstalled them first. But I can try that again. And Windows is up to date.

 

Anyways, system specs:

 

Computer Information:
    Manufacturer:  Gigabyte Technology Co., Ltd.
    Model:  B85M-D3H
    Form Factor: Desktop
    No Touch Input Detected

Processor Information:
    CPU Vendor:  GenuineIntel
    CPU Brand:  Intel(R) Core(TM) i7-4790 CPU @ 3.60GHz
    CPU Family:  0x6
    CPU Model:  0x3c
    CPU Stepping:  0x3
    CPU Type:  0x0
    Speed:  3592 Mhz
    8 logical processors
    4 physical processors
    HyperThreading:  Supported
    FCMOV:  Supported
    SSE2:  Supported
    SSE3:  Supported
    SSSE3:  Supported
    SSE4a:  Unsupported
    SSE41:  Supported
    SSE42:  Supported
    AES:  Supported
    AVX:  Supported
    AVX2:  Supported
    AVX512F:  Unsupported
    AVX512PF:  Unsupported
    AVX512ER:  Unsupported
    AVX512CD:  Unsupported
    AVX512VNNI:  Unsupported
    SHA:  Unsupported
    CMPXCHG16B:  Supported
    LAHF/SAHF:  Supported
    PrefetchW:  Unsupported

Operating System Version:
    Windows 10 (64 bit)
    NTFS:  Supported
    Crypto Provider Codes:  Supported 311 0x0 0x0 0x0

Video Card:
    Driver:  Radeon RX 5500 XT
    DirectX Driver Name:  aticfx32.dll
    Driver Version:  27.20.14535.3005
    DirectX Driver Version:  27.20.14535.3005
    Driver Date: 2 17 2021
    OpenGL Version: 1.1
    Desktop Color Depth: 32 bits per pixel
    Monitor Refresh Rate: 59 Hz
    DirectX Card: Radeon RX 5500 XT
    VendorID:  0x1002
    DeviceID:  0x7340
    Revision:  0xc5
    Number of Monitors:  1
    Number of Logical Video Cards:  1
    No SLI or Crossfire Detected
    Primary Display Resolution:  1920 x 1080
    Desktop Resolution: 1920 x 1080
    Primary Display Size: 20.91" x 11.77" (23.98" diag)
                                            53.1cm x 29.9cm (60.9cm diag)
    Primary Bus Type Not Detected
    Primary VRAM Not Detected
    Supported MSAA Modes:  2x 4x 8x

Sound card:
    Audio device: Intel(R) Display Audio HDMI 2 (

Memory:
    RAM:  8070 Mb

VR Hardware:
    VR Headset: None detected

Miscellaneous:
    UI Language:  English
    Media Type:  DVD
    Total Hard Disk Space Available:  953218 Mb
    Largest Free Hard Disk Block:  189793 Mb
    OS Install Date: Dec 31 1969
    Game Controller: None detected
    MAC Address hash: 7461cd3748d663c99c4c2dba6226cc829bb1aa85

Storage:
    Disk serial number hash: 7ee81ed3
    Number of SSDs: 0
    SSD sizes: %s1
    Number of HDDs: 1
    HDD sizes: 1000G

 

[GM Impervium]

So, there IS a newer set of drivers available for your video card than what's shown here, and your Open GL version is WAY behind (at 1.1; it's at 3.6 or something right now).

Try Downloading the drivers from this site (Win10 64 bit version):

https://www.amd.com/en/support/graphics/amd-radeon-5500-series/amd-radeon-rx-5500-series/amd-radeon-rx-5500-xt

You may have to uninstall your current drivers first, though in my experience, modern setup wizards are pretty good at doing that for you as part of the update process. So just download and run the driver package.

Let me know if this solves your issue, or you end up needing further assistance.

[CrowCall]

Updated the drivers. Didn't fix the problem. 😞

[CrowCall]

So yeah, I still need help on this one.

[Luminara]

The error code states that you're trying to run the game on Intel HD integrated graphics.  Your follow-up post says you've got a Radeon installed.  Either you enabled the integrated Intel chip and set it as the default in the BIOS, or a Windows update did it in the OS.

[CrowCall]

47 minutes ago, Luminara said:

The error code states that you're trying to run the game on Intel HD integrated graphics.  Your follow-up post says you've got a Radeon installed.  Either you enabled the integrated Intel chip and set it as the default in the BIOS, or a Windows update did it in the OS.

Probably Windows. How would I fix that? It's not doing that for anything else.

[Hyperstrike]

26 minutes ago, CrowCall said:

Probably Windows. How would I fix that? It's not doing that for anything else.

https://www.windowsdigitals.com/force-chrome-firefox-game-to-use-nvidia-gpu-integrated-graphics/