The launcher was working last night...now it's not. WTH?

[AspieAnarchy]

So. The Launcher on my desktop. I click on it. It opens. The "Homecoming" button is green and says "Ready" in large, friendly letters.

I click on it.

 

Nothing happens. The ephemeral "loading" thing does not show up. I never make it to the login screen.

 

What's going on? I was able to get on last night.

 

EDIT: I am using a PC running Windows 7.

Edited November 23 by AspieAnarchy
added specs

[lemming]

First, I would verify your install, (look for it under the 3 dots)

If that doesn't.  Enable the Diag client and check the debug console

Note results

 

Enabling Diag client, just unhide it, but more details:

 

 

[AspieAnarchy]

Verification did not seem to work...and now I can't see how/where to enable the "Diag client". This is what my launcher (and desktop :P) presently looks like:

 

[Nerio72]

Sometimes just restarting your PC can help

[AspieAnarchy]

1 hour ago, Nerio72 said:

Sometimes just restarting your PC can help

 

I tried; it didn't.

[shortguy on indom]

5 hours ago, AspieAnarchy said:

EDIT: I am using a PC running Windows 7.

• MAYBE SOMETHING TO DO WITH THIS?... WINDOWS 7 THING.

[lemming]

6 hours ago, AspieAnarchy said:

and now I can't see how/where to enable the "Diag client".

See in settings with mine where there is a hide box unchecked.  Do that with the Diag client.  And check what the console log says

[AspieAnarchy]

36 minutes ago, lemming said:

See in settings with mine where there is a hide box unchecked.  Do that with the Diag client.  And check what the console log says

 

Okay, much obliged, it says it's not installed:

 

 

The obvious thing now would be to install whatever-it-is, but smart troubleshooting only deals with one variable at a time.

Edited November 24 by AspieAnarchy

[lemming]

8 minutes ago, AspieAnarchy said:

 

Okay, much obliged, it says it's not installed:

 

 

The obvious thing now would be to install whatever-it-is, but smart troubleshooting only deals with one variable at a time.

It's the main client with some extras.   Have you looked at the console output?

[AspieAnarchy]

2 hours ago, lemming said:

It's the main client with some extras.   Have you looked at the console output?

 

I don't understand how; I've done this:

 

 

...but I don't understand what's supposed to happen. I hit Enter after entering those parameters, but nothing happened.

[GM Crumpet]

9 hours ago, AspieAnarchy said:

 

I don't understand how; I've done this:

 

 

...but I don't understand what's supposed to happen. I hit Enter after entering those parameters, but nothing happened.

click homecoming diag and install.  (the little down arrow)

 

Have you tried opening the Homecoming setting and clicking reset graphics on next run?

 

Edited November 24 by GM Crumpet

[Bionic_Flea]

9 hours ago, AspieAnarchy said:

 

I don't understand how; I've done this:

 

 

...but I don't understand what's supposed to happen. I hit Enter after entering those parameters, but nothing happened.

 

I blame all those YouTube tabs.  DAMN!  I thought I was bad.  😛

 

[AspieAnarchy]

6 hours ago, Bionic_Flea said:

 

I blame all those YouTube tabs.  DAMN!  I thought I was bad.  😛

 

 

It's even worse than it looks...but I've had that setup for a long time and this has never happened before then, so it's clearly not that.

 

I hope at least some of you enjoyed my desktop wallpaper! 😄

[AspieAnarchy]

6 hours ago, GM Crumpet said:

click homecoming diag and install.  (the little down arrow)

 

Done. What next?

 

6 hours ago, GM Crumpet said:

Have you tried opening the Homecoming setting and clicking reset graphics on next run?

I have not.

 

Oh! Nota Bene (maybe): When I TRY to hit the play/launch button as normal, not only does it not launch...the launcher closes, just as if I'd hit the 'X' icon in the upper-right. I can open it back up easily enough, but that's not exactly supposed to happen.

[lemming]

Sounds like you have the option to exit on launching enabled.  It's under general settings.

And you still need to post what the console log is saying since it's probably got the error message that is stopping cityofheroes.exe from running

[AspieAnarchy]

4 minutes ago, lemming said:

Sounds like you have the option to exit on launching enabled.  It's under general settings.

 

I had no idea that was a thing - and that's weird! Now that I've turned it off, it says it's RUNNING!

 

4 minutes ago, lemming said:

And you still need to post what the console log is saying since it's probably got the error message that is stopping cityofheroes.exe from running

 

I still don't understand how to SEE what the console log is saying (OTOH, see above!).

[lemming]

2 minutes ago, AspieAnarchy said:

I had no idea that was a thing - and that's weird! Now that I've turned it off, it says it's RUNNING!

 

I still don't understand how to SEE what the console log is saying (OTOH, see above!).

Hmm, on my system it opens a monitor window.  Ok, if that is not coming up, there should be a client.log in Homecoming\logs\live

Maybe that will have a clue.  (I think it holds the info the monitor window would show)

[AspieAnarchy]

8 minutes ago, lemming said:

Hmm, on my system it opens a monitor window.  Ok, if that is not coming up, there should be a client.log in Homecoming\logs\live

Maybe that will have a clue.  (I think it holds the info the monitor window would show)

Please understand, I have no idea where to find most of these things offhand, so please mention where to look for them (and/or be clearer about what medium you're referring to; I am not hip to shorthand).

 

I just tried looking in my Documents, if it's files you're referring to, but I hope not, because neither "Homecoming" nor "logs" held anything useful (the "logs" file was all dated from February of this year!).

Edited November 25 by AspieAnarchy

[lemming]

4 minutes ago, AspieAnarchy said:

Please understand, I have no idea where to find most of these things offhand, so please mention where to look for them.

 

I just tried looking in my Documents, if it's files you're referring to, but I hope not, because neither "Homecoming" nor "logs" held anything useful (the "logs" file was all dated from February of this year!).

It's where the game is installed.   C:\Games maybe?

[AspieAnarchy]

Found it!!!:

 

 

Now I'll head out for a couple hours, but I'll be back! TYSM!

Edited November 25 by AspieAnarchy

[AspieAnarchy]

...So what now?

[GM Crumpet]

16 hours ago, AspieAnarchy said:

...So what now?

Spoke to Cipher who suggests disabling your antivirus and firewall to see if they are blocking the launcher from opening the game

Edited November 25 by GM Crumpet

[lemming]

3 minutes ago, GM Crumpet said:

Spoke to Cipher who suggests disabling your antivirus and firewall to see if they are blocking the launcher from opening the game

That was going to be my next suggestion.  Looking at the log, the program starts up, but then exits normally.  (Which one would think if it gets blocked, it should get an error, but not every program plays nice)

 

There probably is an error message somewhere in your system logs, but Windows isn't my thing anymore, so someone else might be a better director on that.  My last windows system was in 2012.  (hmm, why that year...)

[Bionic_Flea]

16 minutes ago, lemming said:

My last windows system was in 2012.  (hmm, why that year...)

[AspieAnarchy]

20 hours ago, GM Crumpet said:

Spoke to Cipher who suggests disabling your antivirus and firewall to see if they are blocking the launcher from opening the game

 

OK! I tried this.

It didn't work.

 

OTOH: I've just tried logging in on a different computer (a laptop that is generally not as good) that runs Windows 8 or 10 or something like that; it does seem to work (I cannot actually try playing yet, as it happens to be Downtime as of this entry, but at least I was able to get to the login screen!).

 

Edited November 26 by AspieAnarchy
trivial word-choice edits