I typically play on Torchbearer and whenever I have submitted a ticket for assistance, he is 'Johnny on the spot'. He's taken feedback about our Hami raids to the Dev team, fixed some bugged TFs (poor Katie), and has been all around helpful and proactive. We don't tend to submit tickets often, but whenever we do, GM Impervium is very prompt, courteous, and engaged in problem solving. I understand that many of the roles are filled with those volunteering their time, so I am appreciative of the assistance when it's needed. Thanks all.