Friend is stuck in solo Atlas Park

[Solarverse]

UPDATE

My friend was stuck in Echo Atlas Park, once I figured out where she was, it was just a matter of time getting her out. Thanks for everyone's help.

 

 

Friend is clicking Excelsior server, enters and is in Atlas, but nobody else is around. I told them they are probably in Echo Atlas, but when they go to the train to switch maps, they get red letters telling them they cannot use the train. Their Manifest is right, they even get Excelsior as an optional server, yet they are stuck in some solo Atlas. Any ideas?

 

 

Edited August 25, 2020 by Solarverse

[Patti]

Use the base enter command and tele pad out.

[Solarverse]

3 minutes ago, Patti said:

Use the base enter command and tele pad out.

I suspected that she was actually in Paragon Chat, not Excelsior, but she is even clicking the Excelsior Server and still ending up in a ghost town. I just realized there is no Echo Atlas Park...so now what I am wondering is if she is stuck in an instance of Atlas that no longer exists?

[Solarverse]

11 minutes ago, Patti said:

Use the base enter command and tele pad out.

Trying to get her to use it now. She is indeed in Echo Atlas

 

[Luminara]

The Ouroboros portal is right on the tram platform in Echo: Atlas Park, if memory serves.

[Solarverse]

All is well, went to Echo Atlas and there she is. Getting her out now, thanks all, lol.