Getting stuck inside the base portal when teleporting into the base

[three_star_dave]

Can't find other mention of this, so I'll start a thread. Apologies if it's been covered elsewhere.

 

I have only noticed this when passcode-entering my base (which is, honestly, the only way I enter). It has occured with multiple characters, and only started cropping up in the last week or two.

 

On entering the base, I am inside the little teleport circle of the base entry tile -- and am unable to physically move outside its circular boundaries. I can move around inside, like someone caught in a plexiglass cylinder, and can tap on the portal again to go back where I came from, but that's it.

 

Once it happens with a character, sometime during a session, the only reliable way to break it is to exit from CoH. Going back into the base again with the same alt leads to the same result ... usually. Sometimes swapping out alts doesn't seem to end it. Only closing the game and reopening works reliably.

 

1. Am I the only one this is happening to?

2. If not, has anyone found a resolution?

 

I am happy to submit a bug report kind of thing, but thought I'd ask first to see if others have had the same problem.

[Mr. Vee]

I can confirm it can happen entering normally as well. It doesn't happen too often but when it does it's definitely annoying as exiting and re-entering will just put you back in the same boat. As far as a resolution - you can self destruct to get to your base's hospital, or if you have editing permission you can click on edit base, run to a different room, then exit the editor. The funny thing about doing the latter is a couple of times I've done it the portal tried to pull me back as i was moving around the other room in edit mode.

[EmmySky]

The entrance portal is actually surrounded by spawn points.  If these spawn points interact with other items they become unusable and you are placed inside the portal.

 

To solve:  make sure there is plenty of room around the portal and that it isnt interacting with any items, including the floor.  (Up, down, side to side....just to make sure its clear.)

 

Good luck.

[Troo]

This was happening to my characters as well back in December, just entering through a normal portal.

Items / base edits too close to the portal was the cause.

Isolating the entry portal in an unmodified (other than theme) room solved this issue.

[GM Tock]

Remember, you can always file a ticket in Support and a GM can 'unstick' a base portal if it prevents you from entering or editing yourself free.

 

We're happy to assist in that regard.

[Troo]

Edit base was available when his happened in the past.

[Coyotedancer]

Even if you don't have anything else too close, sometimes the portal object ITSELF can shift (Random, slightly shifting items is a known bug-). If it ends up even a tiny bit embedded in the floor (or whatever surface it's on-), you can get the same effect. You'll come in stuck inside the portal object. In that case, just going into edit mode and moving the portal itself back even with the surface should solve the problem. I had to do that with my own base recently. XP

 

 

Edited January 26, 2020 by Coyotedancer

[three_star_dave]

Thanks all for the replies.

 

I will move other objects in the "entry hall" further away or out completely.

 

I hadn't thought of using edit mode to get out ... clever.

 

Thanks, @GM_Tahquitz for the offer. It's never been a critical thing -- at most, delaying me from doing some character updating, at worst meaning I have to find another way to quickly get someplace during a TF; in all cases I was able to back out (and while travel-via-base-portal is wildly convenient, there are plenty of other ways to do it).

 

I will file a ticket, now that I've found more info about it in this thread

[Call Me Awesome]

I've had it happen, opening the base edit menu then exiting it will unstick you.  I'm not sure but /stuck might work as well.