Error Message

[PhiSchmo56]

I keep getting the error message below, neither Lenovo nor Microsoft can help me with the problem. I have an Nvidia RTX 3051 card in my Lenovo Legion.

Thank you ANYONE for your help.

Sincerely P.S.

[Marine X]

Take a look at this post and see if it helps...

 

 

[PhiSchmo56]

I'm operating in Windows 11 with a proprietary Nvidia RTX 3150 video card, with onboard(motherboard) graphics from AMD Radeon in my Lenovo Legion laptop. But I've disabled the onboard graphics in favor of the proprietary Nvidia card.  So I believe you Windows 10 instructions will be outdated. Maybe I'll disable the proprietary video card and see if the onboard graphics will run the game portal. I'll get back to you on this. Thank you CoH community for all your assistance, I greatly appreciate your support. 

[PhiSchmo56]

Nope, same bullshit...

[shortguy on indom]

1 hour ago, PhiSchmo56 said:

proprietary Nvidia RTX 3150 video card, with onboard(motherboard) graphics from AMD Radeon

• LIKE UR STYLE.  STUBBORN AS ALL GET OUT.  CONFIDENCE THAT U WILL GET THIS WORKING.

[PhiSchmo56]

Well, I'm a legacy player, bound and determined to play City of Heroes.

[Nerio72]

Is your Nvidia driver up to date?

[shortguy on indom]

• WOULD VALIDATE WHICH VIDEO DRIVERS YOU HAVE FIRST....
• GPU-Z MAY HELP US HELP YOU.... LINK HERE:  GPU-Z Graphics Card GPU Information Utility
• ....IF YOU CAN RUN THIS AND SCREENSHOT RESULTS.

[GM Crumpet]

On 8/23/2024 at 9:35 AM, PhiSchmo56 said:

I keep getting the error message below, neither Lenovo nor Microsoft can help me with the problem. I have an Nvidia RTX 3051 card in my Lenovo Legion.

Thank you ANYONE for your help.

Sincerely P.S.

Right click on the desktop, click show more options and open the Nvidia control panel. Make sure you are set for this under the open GL setting which should override the auto setting

[BlackSpectre]

Is your Nvidia card an external card? Connected through USB-C? Is DirectX up to date?

 

I assume you followed all of these steps? https://www.quora.com/How-do-I-set-an-external-graphics-card-as-a-main-card-NVIDIA-in-a-laptop

 

I had a similar problem when I was setting up my old Intel NUC with a dedicated Radeon card (not external) and integrated graphics. The only way I could get it to work is to use the graphics drivers from the manufacturer's website. The drivers direct from AMD were not compatible with the NUC. You might try checking the Lenovo website for Nvidia drivers.

Edited August 24 by BlackSpectre

[PhiSchmo56]

On 8/23/2024 at 10:19 PM, Nerio72 said:

Is your Nvidia driver up to date?

Certainly, but thank you.

[Captain Fabulous]

That is says "Microsoft Display Driver" means your laptop is defaulting to a basic driver, not an AMD or Nvidia driver, which is why you're getting the error. I would enable the internal AMD video adapter and ensure you have the most recent drivers installed.

[LKN-351]

As I've been kind of skimming this thread the thought in the back of my mind that I heard many many years ago is to always go to the manufacturers website and find the exact model of whichever hardware you're using (whether its built in or expansion hardware) and download the drivers from that source. Windows update will install a driver, but it will install a generic one that works 'good enough' but not optimally.

 

I don't personally know enough about openGL to say that'll work for sure in this situation, but after what Captain Fabulous said it makes the most sense.

[GM Crumpet]

4 hours ago, LKN-351 said:

As I've been kind of skimming this thread the thought in the back of my mind that I heard many many years ago is to always go to the manufacturers website and find the exact model of whichever hardware you're using (whether its built in or expansion hardware) and download the drivers from that source. Windows update will install a driver, but it will install a generic one that works 'good enough' but not optimally.

 

I don't personally know enough about openGL to say that'll work for sure in this situation, but after what Captain Fabulous said it makes the most sense.

The problem is (as I found out) sometimes Windows can be as dumb as a box of rocks and chooses the onboard chip and not the video card/chip. I have Nvidia on my laptop and it kept using OpenGL so I had to change the setting in the control panel to make it use the Nvidia all the time. The game isn't compatible with OpenGL and doesn't work well with it at all. Any reasonable graphics card or chip will work fine, it's persuading Windows to actually use it that's the tricky part.

[Captain Fabulous]

8 hours ago, LKN-351 said:

As I've been kind of skimming this thread the thought in the back of my mind that I heard many many years ago is to always go to the manufacturers website and find the exact model of whichever hardware you're using (whether its built in or expansion hardware) and download the drivers from that source. Windows update will install a driver, but it will install a generic one that works 'good enough' but not optimally.

 

I don't personally know enough about openGL to say that'll work for sure in this situation, but after what Captain Fabulous said it makes the most sense.

 

Windows has gotten a lot better at picking the correct drivers, but yes it's always a good idea to get drivers from the source, not Microsoft. 

 

Laptops make it even more complicated, because often the drivers you get from AMD or Nvidia will break some functionality on a laptop. So for laptops your best bet is to get drivers from the laptop manufacturer rather than AMD or Nvidia. They may not have the most up-to-date drivers compared to what you could get from AMD or Nvidia, but drivers from the laptop manufacturer are what you should use to reduce the risk of something not working right.

 

[PhiSchmo56]

I know exactly which card I've got the GeForce RTX 3050 Ti

[PhiSchmo56]

On 8/24/2024 at 3:14 AM, GM Crumpet said:

Right click on the desktop, click show more options and open the Nvidia control panel. Make sure you are set for this under the open GL setting which should override the auto setting

THAT was the most helpful suggestion yet! Thank you, I haven't tried it yet to see if it will load now, but your advice was gold. I didn't know that was an active option in my Nvidia applet, THANK YOU!!!

[PhiSchmo56]

5 hours ago, GM Crumpet said:

The problem is (as I found out) sometimes Windows can be as dumb as a box of rocks and chooses the onboard chip and not the video card/chip. I have Nvidia on my laptop and it kept using OpenGL so I had to change the setting in the control panel to make it use the Nvidia all the time. The game isn't compatible with OpenGL and doesn't work well with it at all. Any reasonable graphics card or chip will work fine, it's persuading Windows to actually use it that's the tricky part.

I'm reloading the game now using your previous suggestion. I believe you hit the nail on the head. I didn't realize I could active the OpenGL from that window in the Nvidia applet, thank man, I think this will do the trick!

[PhiSchmo56]

I thought it would work, but it didn't. Even with the Nvidia setting at OpenGL the game still gives me the error message. But you definitely had my hopes up Game Master, thanks.

[PhiSchmo56]

On 8/24/2024 at 10:20 AM, BlackSpectre said:

Is your Nvidia card an external card? Connected through USB-C? Is DirectX up to date?

 

I assume you followed all of these steps? https://www.quora.com/How-do-I-set-an-external-graphics-card-as-a-main-card-NVIDIA-in-a-laptop

 

I had a similar problem when I was setting up my old Intel NUC with a dedicated Radeon card (not external) and integrated graphics. The only way I could get it to work is to use the graphics drivers from the manufacturer's website. The drivers direct from AMD were not compatible with the NUC. You might try checking the Lenovo website for Nvidia drivers.

No its an internal proprietary card.

[PhiSchmo56]

Just now, PhiSchmo56 said:

No its an internal proprietary card.

Yeah, I've downloaded Nvidia's drivers AND Microsoft's drivers, nothing helps....

[PhiSchmo56]

10 minutes ago, PhiSchmo56 said:

I thought it would work, but it didn't. Even with the Nvidia setting at OpenGL the game still gives me the error message. But you definitely had my hopes up Game Master, thanks.

no matter the Nvidia OpenGL setting, I get the error message. Thank you one and all for your support. I would love to be back in the CoH ranks again, but alas...

[PhiSchmo56]

The very first thing I did was go to the manufacturer of my Lenovo and down load the most current drivers for the legion laptop. That didn't help, but I will revisit the solution through the Lenovo Vantage app, thank you !

[GM Crumpet]

1 hour ago, PhiSchmo56 said:

The very first thing I did was go to the manufacturer of my Lenovo and down load the most current drivers for the legion laptop. That didn't help, but I will revisit the solution through the Lenovo Vantage app, thank you !

Long shot, but open the launcher and click the three dots under Homecoming and then settings. Click the tick box marked reset graphics on next run

Edited August 26 by GM Crumpet

[GM Manga]

Try the above, and also check through your laptop's proprietary settings (they might be BIOS or EFI settings you have to access at boot) and make sure the laptop does not use any kind of energy saving mode for graphics, and uses the nVidia processor full time.  Otherwise it might use it only on-demand to save energy, which means the game might not detect it.