I'm going to reply to this. We DO investigate, we DO take action. We DO want to see tickets, ideally with screenshots or chat logs, as the incidents occur. Getting a ticket that says something's been happening 'for months' with no details to go on is difficult to impossible to investigate. Getting a ticket saying "This keeps happening to my friend" when the friend has never reported it is less useful. DO tell the harassing player clearly and out of character to stop, go away and leave you alone. Screenshot that. Send it to us. Give us the data we need to help you. Character names, global handles, whatever details you have will help us.
It may not look like we're doing anything, but we are. The ticket system closes the tickets automatically after a certain amount of time. That doesn't mean we haven't taken action. Offending players get warned, accounts get suspended, usually for a short period at first. We have perma-banned players. Some come back with new accounts, and we play whack-a-mole.
Note: We also gotten tickets showing harassment taking place on private Discords or via email. Those events are out of our scope of support and should be reported to the moderators/admins of those platforms.
I don't want anyone to feel that reporting a problem isn't worth the effort.