Cipher

Hello everyone! Quick reminder that we'll be hosting the official Summer Costume Contest today! More information is available here. As always with these posts, I’d like to drop a quick reminder that there are more ways to support Homecoming than just through donations. For a general overview of the different ways you can help Homecoming, check out this thread. We’re always in need of more people to help test upcoming updates on our public beta server; the bug reports and feedback that we receive from testers helps us immensely. For more information on how to get started on the beta server, check out our Read This to Get Started thread and the rest of the Beta Forums. Additionally, if you have Discord Nitro then please consider using a Nitro server boost on our public Discord server. Maintaining over 30 Nitro boosts gives all of our members new and enhanced features on the server including additional emojis, a higher upload limit, better voice chat quality, and our vanity URL. Click here to read more about Server Boosting. We’re currently at 37 boosts and will lose our Level 3 perks if we drop below 30 for more than a few days. We greatly appreciate everyone who has put their Nitro boosts towards our Discord server! July 2021 Breakdown Last month we accepted $4,367.35 in donations, $13.86 over our target for the month. As always, all remaining funds will be put towards our operating expenses for the upcoming month. Here is the breakdown of what June’s funds went towards: $4,290.45 for our hardware infrastructure from OVH $121.57 for our Google G-Suite services $25.00 for our Air instance from Paperspace $10.00 for our Atlassian Jira (Cloud) service $9.73 for security / administration software $7.99 for the AWS EC2 instance serving our email August 2021 The donation target for August 2021 is $4,560.51. Here is a breakdown of how the funds are allocated: $4,290.45 for our hardware infrastructure from OVH $121.57 for our Google G-Suite services $110.20 for 4 1-year domain renewals $25.00 for our Air instance from Paperspace $10.00 for our Atlassian Jira (Cloud) service $9.73 for security / administration software $8.56 for the AWS EC2 instance serving our email Our donation system will be open as of the time of this post with a donation target of $4,560.51 and will automatically close once that target is met. As always, thank you for all of the support! - The Homecoming Team

Hello everyone! As always with these posts, I’d like to drop a quick reminder that there are more ways to support Homecoming than just through donations. For a general overview of the different ways you can help Homecoming, check out this thread. We’re always in need of more people to help test upcoming updates on our public beta server; the bug reports and feedback that we receive from testers helps us immensely. For more information on how to get started on the beta server, check out our Read This to Get Started thread and the rest of the Beta Forums. Additionally, if you have Discord Nitro then please consider using a Nitro server boost on our public Discord server. Maintaining over 30 Nitro boosts gives all of our members new and enhanced features on the server including additional emojis, a higher upload limit, better voice chat quality, and our vanity URL. Click here to read more about Server Boosting. We’re currently at 44 boosts and will lose our Level 3 perks if we drop below 30 for more than a few days. We greatly appreciate everyone who has put their Nitro boosts towards our Discord server! June 2021 Last month we accepted $8,175.22 in donations, $114.77 over our target for the month. As always, all remaining funds will be put towards our operating expenses for the upcoming month. Note that $1,677.14 went towards covering the initial order and setup cost for the new SCALE-2 server ordered in May and is not included in the breakdown below. Here is the breakdown of what June’s funds went towards: $4,290.45 for our hardware infrastructure from OVH $1,823.00 to pay our latest legal invoice $121.58 for our Google G-Suite services $75.00 to renew our forum software license $25.00 for our Air instance from Paperspace $20.00 to recharge our Twilio balance $10.00 for a domain renewal $10.00 for our Atlassian Jira (Cloud) service $9.73 for security / administration software $8.56 for the AWS EC2 instance serving our email July 2021 The donation target for July 2021 is $4,353.49. Here is a breakdown of how the funds are allocated: $4,290.45 for our hardware infrastructure from OVH $121.57 for our Google G-Suite services $25.00 for our Air instance from Paperspace $10.00 for our Atlassian Jira (Cloud) service $9.73 for security / administration software $8.56 for the AWS EC2 instance serving our email Our donation system will be open as of the time of this post with a donation target of $4,353.49 and will automatically close once that target is met. As always, thank you for all of the support! - The Homecoming Team

We haven't heard anything back from OVH yet, and tests performed about 30 minutes ago show that the problem is still occurring. We'll provide updates when available via the forums and our Discord.

Data is completely intact and we make regular backups both on and off site, so no worries there! This is purely a networking issue across the private VLAN our servers rely on.

Hey all, Unfortunately this one is a bit out of our control. At around 1 AM UTC, we started experiencing severe packet loss and fluctuating latency across the private network (vRack) that our servers use to communicate. We've since put a support ticket in with OVH and have attempted to call anyone we could get ahold of at OVH to have this issue investigated. Bad news is, though, their automated response system is currently rejecting calls to all departments (incl. incident & outage reporting, technical support, and account & billing), so we're unable to obtain any more information at this time. We're hoping to get a response to our support ticket soon or have the issue resolve itself. We appreciate your patience!

I actually quite like this idea! I won't make any promises, but a torch reaction might pop up in the near future. Thanks for the suggestion 🙂

Thank you for bringing this to my attention. I've gone ahead and filed a false positive report with Avast which should hopefully get this problem resolved within a few days. Fortunately, and rather strangely, none of our domains are actually coming up on any blacklists or show as being flagged by any commercial anti-virus programs (tested through a few services incl. VirusTotal). I'm assuming that Avast flagging the site is too recent to show up on these services, so hopefully it'll just be one false positive report and we're good to go.

Hello everyone! Our donation target will be a bit higher for the next few months as we work on updating our infrastructure around new hosting plans available from OVH. For more information, please check out this great post by Telephone which covers all of the details in great depth. TL;DR - we’re hoping to reduce our overall monthly operating costs by nearly $600.00 in the near future! Now, as usual, a quick reminder that there are more ways to support Homecoming than just through donations. For a general overview of the different ways you can help Homecoming, check out this thread. We’re always in need of more people to help test upcoming updates on our public beta server; the bug reports and feedback that we receive from testers helps us immensely. For more information on how to get started on the beta server, check out our Read This to Get Started thread and the rest of the Beta Forums. Additionally, if you have Discord Nitro then please consider using a Nitro server boost on our public Discord server. Maintaining over 30 Nitro boosts gives all of our members new and enhanced features on the server including additional emojis, a higher upload limit, better voice chat quality, and our vanity URL. Click here to read more about Server Boosting. We’re currently at 37 boosts and will lose our Level 3 perks if we drop below 30 for more than a few days. We greatly appreciate everyone who has put their Nitro boosts towards our Discord server! May 2021 Breakdown Last month we accepted $4,968.76 in donations, $136.52 over our target for the month. The remainder was put towards additional expenses for the month, detailed below. Note that as the costs for May exceeded the donation target for the month, we will be including the remaining balance for the month in the June donation window. These payments were made from our contingency fund. Here is the breakdown of what May’s funds went towards: $4,645.44 for our hardware infrastructure from OVH + $1,111.99 to purchase and set up a new SCALE-2. For more information about this, please read this thread. $300.00 to pay our annual Delaware LLC franchise tax $240.00 to renew our UPS mailing address / box for 12 months $125.00 to renew our 12-month agreement with our Registered Agent $121.57 for our Google G-Suite services $70.17 for domain renewals $25.00 for our Air instance from Paperspace $10.00 for our Atlassian Jira (Cloud) service $10.00 for an Invision marketplace extension $9.73 for security / administration software $8.56 for the AWS EC2 instance serving our email June 2021 We have a few additional charges this month: An invoice from our primary law firm for their work done up to March 31st totalling $1,823.00 which we will be paying in early June $75 to renew our forum software for 6 months $20 to recharge our Twilio balance (we use this for programmable SMS for centralized 2fa) Overall, the donation target for June 2021 is $8,060.45. Here is a breakdown of how the funds are allocated: $4,290.45 for our hardware infrastructure from OVH $1,823.00 for the latest legal invoice $1,677.14 to cover the additional charges from may $121.57 for our Google G-Suite services $75.00 to renew our forum software $25.00 for our Air instance from Paperspace $20.00 to recharge our Twilio balance for programmable SMS $10.00 for our Atlassian Jira (Cloud) service $9.73 for security / administration software $8.56 for the AWS EC2 instance serving our email Our donation system will be open as of the time of this post with a donation target of $8,060.45 and will automatically close once that target is met. As always, thank you for all of the support! - The Homecoming Team

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Since you mentioned using Firefox: Press Ctrl + Shift + S and click Save full page in the top-right. This will allow you to save a properly rendered full snapshot of the page as an image which you can then print. It's not perfect and you can only do one page at a time, but unfortunately there aren't many options for this otherwise at this time. Edit: For better contrast / less colour, you can switch to the default theme at the bottom of the page:

Oops! Seems mobile was an oversight when we were pushing the change to the CoC page. We'll get this fixed up soon. Thank you! Edit: Fixed!

This should be just fine as long as the content abides by the Code of Conduct and video policy therein!

That is correct as long as the content / platform abides by the Code of Conduct (and the video policy therein).

This sounds awesome actually!

The current per-user storage limit is something we want to re-evaluate in the future after we've moved things like forum attachments out of the current server and onto one of our storage servers. This functionality is available in the forum software, we just haven't gotten around to implementing it yet.

The 'good password' tooltip comes from the base password control in the forum software and is meant to be a guideline for the user to create strong passwords. The actual limit created by the game client is a max of 15 characters though.

Hello everyone, and Happy Homecoming Anniversary! Today marks two years since Homecoming started and it still amazes me how active and supportive the community is after all this time. We cannot thank you all enough for your continued support, we just hope that you’re enjoying the game and the updates that we put out. Now, as usual, a quick reminder that there are more ways to support Homecoming than just through donations. For a general overview of the different ways you can help Homecoming, check out this thread. We’re always in need of more people to help test upcoming updates on our public beta server; the bug reports and feedback that we receive from testers helps us immensely. For more information on how to get started on the beta server, check out our Read This to Get Started thread and the rest of the Beta Forums. Additionally, if you have Discord Nitro then please consider using a Nitro server boost on our public Discord server. Maintaining over 30 Nitro boosts gives all of our members new and enhanced features on the server including additional emojis, a higher upload limit, better voice chat quality, and our vanity URL. Click here to read more about Server Boosting. We’re currently at 37 boosts and will lose our Level 3 perks if we drop below 30 for more than a few days. We greatly appreciate everyone who has put their Nitro boosts towards our Discord server! April 2021 Breakdown Last month we accepted $6,065.63 in donations, $26.07 over our target for the month. As always, the remainder is put towards the next month’s expenses. Here is the breakdown of what March’s funds went towards: $4,645.44 for our hardware infrastructure from OVH + $3.00 for additional failover IP addresses $1,224.72 to pay the latest invoice from our primary legal counsel $121.57 for our Google G-Suite services $25.00 for our Air instance from Paperspace $10.00 for our Atlassian Jira (Cloud) service $9.73 for security / administration software $8.56 for the AWS EC2 instance serving our email May 2021 We have two 2-year domain renewals coming up in early May at a cost of $20.00 per domain. Otherwise, there are no additional charges for the month. The donation target for May 2021 is $4,832.20. Here is a breakdown of how the funds are allocated: $4,645.44 for our hardware infrastructure from OVH $121.57 for our Google G-Suite services $40.00 for domain renewals $25.00 for our Air instance from Paperspace $10.00 for our Atlassian Jira (Cloud) service $9.73 for security / administration software $8.56 for the AWS EC2 instance serving our email Our donation system will be open as of the time of this post with a donation target of $4,832.20 and will automatically close once that target is met. As always, thank you for all of the support! - The Homecoming Team

Hello everyone! I hope you’re all enjoying testing Issue 27, Page 2 on the beta server. Your feedback and bug reports have been immensely helpful as we continue to prepare this update for the live servers. As usual, a quick reminder that there are more ways to support Homecoming than just through donations. For a general overview of the different ways you can help Homecoming, check out this thread. We’re always in need of more people to help test upcoming updates on our public beta server; the bug reports and feedback that we receive from testers helps us immensely. For more information on how to get started on the beta server, check out our Read This to Get Started thread and the rest of the Beta Forums. Additionally, if you have Discord Nitro then please consider using a Nitro server boost on our public Discord server. Maintaining over 30 Nitro boosts gives all of our members new and enhanced features on the server including additional emojis, a higher upload limit, better voice chat quality, and our vanity URL. Click here to read more about Server Boosting. We’re currently at 38 boosts and will lose our Level 3 perks if we drop below 30 for more than a few days. We greatly appreciate everyone who has put their Nitro boosts towards our Discord server! March 2021 Breakdown Last month we accepted $5,397.99 in donations, $2.05 over our target for the month. As always, the remainder is put towards the next month’s expenses. Here is the breakdown of what March’s funds went towards: $4,645.44 for our hardware infrastructure from OVH $622.00 to pay the latest invoice from our primary legal counsel $121.46 for our Google G-Suite services $25.00 for our Air instance from Paperspace $10.00 for our Atlassian Jira (Cloud) service $9.73 for security / administration software $6.89 for the AWS EC2 instance serving our email April 2021 We have received another invoice from our primary legal counsel for their work done up to February 28th which has mostly consisted of assisting us with preparing, reviewing, and updating legal documentation. The total for this invoice is $1,224.72 and will be paid in mid-April. This work is an ongoing process though, so we are also expecting another similarly-sized invoice next month for their work after February 28th, though the total for this invoice is to be determined. The donation target for April 2021 is $6,039.56. Here is a breakdown of how the funds are allocated: $4,645.44 for our hardware infrastructure from OVH $1,224.72 to pay the latest invoice from our primary legal counsel $124.94 for our Google G-Suite services $25.00 for our Air instance from Paperspace $10.00 for our Atlassian Jira (Cloud) service $9.73 for security / administration software $8.56 for the AWS EC2 instance serving our email Our donation system will be open as of the time of this post with a donation target of $6,039.56 and will automatically close once that target is met. As always, thank you for all of the support! - The Homecoming Team

You have somehow switched off of the default theme we use. You can change your theme back using the Theme dropdown at the very bottom of the page.

We performed a major version upgrade of our forum software during the maintenance earlier today which included a redesign of the front-end user interface. Many visual and functional aspects of the forums have changed as a result. We could probably increase avatar dimensions slightly, though I probably wouldn't want to go too much larger as they can be quite distracting. Edit: I've increased the size from 75px to 90px for now.

These icons are a part of FontAwesome. Unfortunately, I am not familiar with the browser that you are using so it will be difficult to extend support for it. If this is an issue that has been happening since before the most recent update, then your browser may not have support for unicode fonts enabled for some reason. As a place to start, however, I would recommend clearing your browser cache for the forums. A bit of research indicates that you can use Ctrl + Shift + Delete to access a menu which should allow you to clear your cache. Please let me know if this resolves the problem.

Fixed. Thank you for the report!

Hello everyone! I hope you’re doing well and have enjoyed the Spring Fling event. As usual, a quick reminder that there are more ways to support Homecoming than just through donations. For a general overview of the different ways you can help Homecoming, check out this thread. If you have Discord Nitro then please consider using a Nitro server boost on our public Discord server. Maintaining over 30 Nitro boosts gives all of our members new and enhanced features on the server including additional emojis, a higher upload limit, better voice chat quality, and our vanity URL. Click here to read more about Server Boosting. We’re currently at 34 boosts and will lose our Level 3 perks if we drop below 30 for more than a few days. We greatly appreciate everyone who has put their Nitro boosts towards our Discord server! Additionally, we’re always in need of more people to help test upcoming updates on our public beta server; the bug reports and feedback that we receive from testers helps us immensely. For more information on how to get started on the beta server, check out our Read This to Get Started thread and the rest of the Beta Forums. February 2021 Breakdown Last month we accepted $4,781.90 in donations, $62.09 over our target for the month. As always, the remainder is put towards the next month’s expenses. Here is the breakdown of what January’s funds went towards: $4,645.44 to OVH for our hosting $124.94 for our Google G-Suite Business account $25.00 for the Paperspace Air instance $10.00 for our Atlassian Jira Cloud instance $10.00 to renew support for website assets from IPSFocus $9.73 for the security / administration software $8.56 for our AWS EC2 instance which is serving our mail through Amazon SES March 2021 The donation target for March 2021 is $5,395.94. Here is a breakdown of how the funds are allocated: $4,645.44 for our hardware infrastructure from OVH $622.00 to pay the latest invoice from our primary legal counsel $124.94 for our Google G-Suite services $25.00 for our Air instance from Paperspace $10.00 for our Atlassian Jira (Cloud) service $9.73 for security / administration software $8.56 for the AWS EC2 instance serving our email Our donation system will be open as of the time of this post with a donation target of $5,395.94 and will automatically close once that target is met. As always, thank you for all of the support! - The Homecoming Team

Hello everyone! This donation window is opening a day later than was originally planned but still covers our operating expenses for the same period (Jan. 31st ~ Feb. 27th). As usual, I’d like to take this opportunity to remind everyone that there are more ways to support Homecoming than just through donations. For a general overview of the different ways you can help Homecoming, check out this thread. ❗ If you have Discord Nitro then please consider using a Nitro server boost on our public Discord server. Maintaining over 30 Nitro boosts gives all of our members new and enhanced features on the server including additional emojis, a higher upload limit, better voice chat quality, and our vanity URL. Click here to read more about Server Boosting. We’re currently at 30 boosts and will lose our Level 3 perks if we drop below for more than a few days. We greatly appreciate everyone who has put their Nitro boosts towards our Discord server! Additionally, we’re always in need of more people to help test upcoming updates on our public beta server; the bug reports and feedback that we receive from testers helps us immensely. For more information on how to get started on the beta server, check out our Read This to Get Started thread and the rest of the Beta Forums. January 2021 Breakdown Last month we accepted $5,043.11 in donations, $194.43 over our target for the month. As always, the remainder is put towards the next month’s expenses. Here is the breakdown of what January’s funds went towards: $4,645.44 to OVH for our hosting $121.79 for our Google G-Suite Business account $25.00 for the Paperspace Air instance $10.00 for our Atlassian Jira Cloud instance $9.73 for the security / administration software $8.56 for our AWS EC2 instance which is serving our mail through Amazon SES February 2021 The donation target for February 2021 is $4,719.81. Here is a breakdown of how the funds are allocated: $4,645.44 for our hardware infrastructure from OVH $121.17 for our Google G-Suite services $25.00 for our Air instance from Paperspace $10.00 for our Atlassian Jira (Cloud) service $9.73 for security / administration software $8.28 for the AWS EC2 instance serving our email Our donation system will be open as of the time of this post with a donation target of $4,719.81 and will automatically close once that target is met. As always, thank you for all of the support! - The Homecoming Team

Hello everyone! We will be closing Homecoming support for all non-urgent requests from December 23rd to December 27th as we want to ensure that our awesome team of volunteers can feel free to take a much needed break over the holidays and spend time with their family and loved ones. During this time, we urge players to seek help from the community or sources such as our official forums and Discord server for minor issues rather than submitting a support request via the website or the /petition command. For time sensitive requests, we still suggest submitting a support request with the word urgent in the title; we will be responding to these as soon as possible. We thank you for your patience and understanding and wish you all a happy and safe Holiday! Common problems and quick solutions: I cannot log into the game after creating an account Forum accounts and game accounts are separate. Please ensure that you have created a game account via the Account Center. If you have created a game account, then we recommend that you try changing your game account password to something else and trying again. If this does not resolve your issue then please submit a support request. A Task Force mission is stuck or looping This is a known issue which we are working on resolving. We recommend having everyone on the team log out at once (every player must be offline for a few seconds) then logging back in and trying the mission again. If this does not work, then you may need to fully disband and recreate the team, then restart the Task Force. A praetorian contact is missing or will not speak to me Praetoria features numerous branching storylines which can alter the state of other contacts and story lines. Sometimes, progressing in one storyline will make progressing in another storyline impossible. In these cases, you may need to abandon the orphaned missions and continue with any other storylines which are now available to you. A mission is stuck and will not complete Most of the time when we get these reports, there is an objective remaining on the mission map. If you are unable to find any enemies or glowies on the map after running around then you may try abandoning or automatically completing the mission via the assigning contact. Please note that you are limited to one automatic completion per day. You can also reset the mission by selecting a new one from your mission window and then restarting the original mission. An enemy is stuck in a wall or other piece of geometry Enemies that are stuck in geometry will often break free after a few moments. If the enemy remains stuck in the wall after a minute or two and cannot be damaged via AoE attacks then we recommend resetting the mission. I cannot log into the official Homecoming launcher We are currently working on addressing this problem. In the meantime, we recommend just ignoring the launcher’s login feature. I would like to have my Global handle changed Please submit a support request and we will address it after the Holiday. I purchased [BLANK] from the Auction House, but it never appeared in my inventory after claiming it. Check your recipes! Oftentimes what you may think was an enhancement purchase was really just a recipe. I transferred my Character and no longer have Long Range Teleport. This is a known issue, please submit a /petition and someone from our GM team will be in touch after the Holiday. Claimed Super Packs/Winter Packs but didn’t receive rewards. Due to the high volume of packs being purchased and claimed, this can sometimes happen. You may need to zone or log off for a few minutes to “resync” and obtain your items. You can find them in the “Character Items” tab of your email window. If they still do not appear, you may have to wait until the weekly Tuesday server refresh and check again. A player is harassing myself or other players You can use the /ignore command to block any player from being able to contact you. Please do this until a GM can investigate further. For non-urgent issues, please submit a support request and we will address it after the Holiday. If there is an emergent situation affecting players or spamming a global channel, please submit a support request with the word urgent in the title and/or contact @Cipher (Cipher#0002) or a Lead Game Master via Discord.