Different Cities won't load

[IronDan]

I'm stuck on the King's Road load screen, it won't come up.  Just stuck with the bar in the middle, any suggestions?

[Greycat]

Exit out and back in. (You may need to ctrl-alt-del and exit through task manager if nothing else works.)

If it sticks there again, and you're using the new Homecoming launcher, in the lower right corner of the Homecoming button (homecoming/prerelease/beta sections,) you'll see an elipsis. (...) Click that, select Verify. Let that run and potentially redownload some files. try again.

[WanderingAries]

That's also a good time to verify that your internet connection isn't experiencing issues as well, but if That lasts long enough, then the game will boot you to login.

[IronDan]

7 hours ago, Greycat said:

Exit out and back in. (You may need to ctrl-alt-del and exit through task manager if nothing else works.)

If it sticks there again, and you're using the new Homecoming launcher, in the lower right corner of the Homecoming button (homecoming/prerelease/beta sections,) you'll see an elipsis. (...) Click that, select Verify. Let that run and potentially redownload some files. try again.

Thank you, I'm doing that now, updated to that launcher, hopefully it'll do the trick!

[IronDan]

I'm running windows updates, including optional, and driver updates I think this is user error we'll see.  Hopefully that reminds someone else to check the same things if they're hitting a wall, these were all updated just a few weeks back and there's more stuff out there now.

[IronDan]

well, everything's up to date and it's still not loading, it is giving me an error message when I try to log into the launcher but it will take me through the character screen, just won't load the map.

[Doc_Scorpion]

42 minutes ago, IronDan said:

well, everything's up to date and it's still not loading, it is giving me an error message when I try to log into the launcher but it will take me through the character screen, just won't load the map.

You haven't installed any mods or anything that might mess with the files?

[IronDan]

35 minutes ago, Doc_Scorpion said:

You haven't installed any mods or anything that might mess with the files?

No, I'm trying a fresh uninstall/reinstall on the desktop.  The issue seems to come up when I try to enter a mission or switch cities.  I moved my character to a lower populated server as well.

[WanderingAries]

If this is a desktop, and you're comfortable doing so, try rearranging the RAM sticks. So long as they're not designed to be in pairs (ant there's more than one), then you could even try pulling one and testing that just in case. Ground yourself by holding the metal casing of course before touching stuff.

[IronDan]

I'm on a laptop, switched to a direct internet connection as well just incase the wifi was too weak

[WanderingAries]

There "should" be a hardware diag you can run in the BIOS/UEFI if you can get into it. Most name brand laptops actually tell you how on their support pages. Just to rule that bit out.

[IronDan]

I'll check that now, are there any ports I might need to open...just for the game

[IronDan]

It's basically loading 95% of atlas park before stalling out

[GM Impervium]

Hi @IronDan

You've already been given several of the standard suggestions: Verify, restart PC, restart router, play with the internals... But so far, nothing seems to be working for you. So, that's where I come in.

Here's what I'd like you to try: Hit the Windows/Start button, and in the little dialog box, type "Dxdiag" and hit enter. This will bring up a self-test utility. Run it, and assuming it doesn't give you any obvious errors or anything, find the dxdiag.txt file that it creates. PM me that text file, and I'll hand it over to our tech guys to take a look at. Do NOT post it publicly in this thread, as it may have personally identifying information. You have my complete assurance that any such data is confidential and secure with the HC staff.

Please note that it might take a little while to get back to you on this, as the dev team is all-hands-on-deck getting the next big update ready.

[WanderingAries]

On 3/16/2021 at 5:50 PM, IronDan said:

I'll check that now, are there any ports I might need to open...just for the game

 

Simple answer is No, but it does use some specific ones I believe. I've Never had to modify any network settings for the game, but the AV software and Firewall do bark the first time I ever run it on a system. That's to be expected though.