Cannot Log in

[WanderingAries]

Looks like @GM Manga is troubleshooting in Discord...

 

Looks like the IP for the login server is 51.161.76.201, so if you type the following into the Windows Run command, then you should get some output, but at this point (unless you don't use it), I'd suggest going to the HC Discord and interacting with them.

 

Windows Command: pathping 51.161.76.201

If this fails somewhere, then it'll suggest that there is an outside network issue.

Important: For your privacy, Please remove any personal information from the output of that command if you post it here or otherwise.

[MindPsy]

same as everyone else PC/Homecoming launcher/win10/defender and IObit/CST/centurylink. everything starts fine, click torchbearer shard and it stalls. few minutes later says can't connect to DB servers. Also there is a Yellow triangle with an exclamation point in it.  verify works fine.

 

 

Edited February 22, 2022 by MindPsy

[drg1137]

• Platform ... PC - PC - PC - Laptop
• OS... all Win 10
• Launcher type - all HC Launcher
• Device security in use - all Webroot
• General location - Central US

[WanderingAries]

While not widespread (IE: Not 'major') Century link appears to be having issues right now.

 

https://downdetector.com/status/centurylink/map/

 

I've looked at the other major ISPs and they all appear to be having low, but correlating issues over the last 24 hours based on the above, so you guys are likely in those affected areas (if this is the only issue).

[drg1137]

  On 2/22/2022 at 12:11 AM, WanderingAries said:

While not widespread (IE: Not 'major') Century link appears to be having issues right now.

 

https://downdetector.com/status/centurylink/map/

 

I've looked at the other major ISPs and they all appear to be having low, but correlating issues over the last 24 hours based on the above, so you guys are likely in those affected areas (if this is the only issue).

Expand  

Yeap, i'm in that area... odd i can surf the internet, play a game on steam but can't play city of heros though...

[WanderingAries]

Manga also provided a place to check your general connection: https://proof.ovh.net

 

If the Ping is in the triple digits or the other numbers are super low, then it could be more local of an issue.

[WanderingAries]

  On 2/22/2022 at 12:16 AM, drg1137 said:

Yeap, i'm in that area... odd i can surf the internet, play a game on steam but can't play city of heros though...

Expand  

 

It's all in the routing to the servers. :/

[drg1137]

  On 2/22/2022 at 12:16 AM, WanderingAries said:

Manga also provided a place to check your general connection: https://proof.ovh.net

 

If the Ping is in the triple digits or the other numbers are super low, then it could be more local of an issue.

Expand  

 

this link won't work...

[drg1137]

  On 2/22/2022 at 12:11 AM, WanderingAries said:

While not widespread (IE: Not 'major') Century link appears to be having issues right now.

 

https://downdetector.com/status/centurylink/map/

 

I've looked at the other major ISPs and they all appear to be having low, but correlating issues over the last 24 hours based on the above, so you guys are likely in those affected areas (if this is the only issue).

Expand  

 

thank you for chatting and finding this info. at least i know now. was so frustrated!

 

[WanderingAries]

  On 2/22/2022 at 12:18 AM, drg1137 said:

 

this link won't work...

Expand  

 

Wow, mine launches faster than I even expected when clicking (mind you, I'm not having issues), so yeah, it really sounds like it's just good ole internet routing issues. The internet is literally like a highway/web in that if the path you take has an issue Somewhere, then it'll act like a roadblock unless the connection gets rerouted elsewhere, but that's up to the hardware between you and the servers.

[drg1137]

  On 2/22/2022 at 12:23 AM, WanderingAries said:

 

Wow, mine launches faster than I even expected when clicking (mind you, I'm not having issues), so yeah, it really sounds like it's just good ole internet routing issues. The internet is literally like a highway/web in that if the path you take has an issue Somewhere, then it'll act like a roadblock unless the connection gets rerouted elsewhere, but that's up to the hardware between you and the servers.

Expand  

 

so we just wait for Century Link to figure it out?

[tidma]

  On 2/21/2022 at 11:39 PM, WanderingAries said:

 

What happens when you tell norton to pause for like an hour and try to launch the game?

Expand  

Same exact cannot connect message.

[drg1137]

  On 2/22/2022 at 12:27 AM, tidma said:

Same exact cannot connect message.

Expand  

 

WanderingAries shared this, try it

 

https://downdetector.com/status/centurylink/map/

 

 

Edited February 22, 2022 by drg1137

[Kartanian]

My pathping 51.161.76.201 trace is still compiling. One node that I can see so far has 100% packet loss. Aaaaaand... then pathping closed itself. *scratches head*

 

My problem is the same, persistent across multiple computers.

• Platform - PC - Laptop
• OS - both Win 10
• Launcher type - both HC Launcher
• Device security in use - Kaspersky Suite
• General location - Central US (in Century Link "mild report" area)

 

EDIT: And the proof.ovh.net gives me a "Cannot be reached" error. 

Tracing route to 51.161.76.201 over a maximum of 30 hops

  0  User-PC.Home [192.168.0.N]
  1  modem.Home [192.168.0.1]
  2  stpl-dsl-gw13.stpl.qwest.net [207.109.2.13]
  3  stpl-agw1.inet.qwest.net [207.109.3.97]
  4  4.68.38.177
  5  mini-b2-link.ip.twelve99.net [62.115.190.220]
  6  chi-b23-link.ip.twelve99.net [62.115.123.243]
  7  142.44.208.208
  8  192.99.146.140
  9  192.99.146.147
 10  192.99.146.152
 11  192.99.146.150
 12  192.99.146.151
 13     *        *        *
Computing statistics for 300 seconds...
(crash)

Edited February 22, 2022 by Kartanian

[drg1137]

  On 2/22/2022 at 12:29 AM, Kartanian said:

My pathping 51.161.76.201 trace is still compiling. One node that I can see so far has 100% packet loss. Aaaaaand... then pathping closed itself. *scratches head*

 

My problem is the same, persistent across multiple computers.

• Platform - PC - Laptop
• OS - both Win 10
• Launcher type - both HC Launcher
• Device security in use - Kaspersky Suite
• General location - Central US (in Century Link "mild report" area)

Expand  

 

"mild report" ... not mild on my end!

[WanderingAries]

  On 2/22/2022 at 12:27 AM, drg1137 said:

 

so we just wait for Century Link to figure it out?

Expand  

 

Either that or try hopping on your neighbor's cable/wifi. (no, don't do that >.<) It's just one of those things, but it's better than when I lived up north and the squirrels would dig into the roadside cable box (knocking us out for the whole weekend until they sent somebody).

[WanderingAries]

  On 2/22/2022 at 12:29 AM, Kartanian said:

My pathping 51.161.76.201 trace is still compiling. One node that I can see so far has 100% packet loss. Aaaaaand... then pathping closed itself. *scratches head*

 

My problem is the same, persistent across multiple computers.

• Platform - PC - Laptop
• OS - both Win 10
• Launcher type - both HC Launcher
• Device security in use - Kaspersky Suite
• General location - Central US (in Century Link "mild report" area)

Expand  

 

Yeah, 100% packet loss on any of the nodes would do it.

[drg1137]

  On 2/22/2022 at 12:33 AM, WanderingAries said:

 

Either that or try hopping on your neighbor's cable/wifi. (no, don't do that >.<) It's just one of those things, but it's better than when I lived up north and the squirrels would dig into the roadside cable box (knocking us out for the whole weekend until they sent somebody).

Expand  

 

oh wow would that suck! So annoying!

again, thank you for answering and finding info.

My netflix is working and i'm gonna do that.

try again tomorrow

thanks!

[Kartanian]

I found another internet service that appears to be affected. Not sure whether or how it's relevant, but my Articulate 360 software updater is stuck, too.  😄
(E-learning development tools.)

[WanderingAries]

If you guys weren't aware, you can actually report your issues on the downdetector site to make it more accurate. 

[Kartanian]

Finally calculated some pathroute results
            Source to Here   This Node/Link
Hop  RTT    Lost/Sent = Pct  Lost/Sent = Pct  Address
  0                                           User-PC.Home [192.168.0.N]
                                0/ 100 =  0%   |
  1    4ms     1/ 100 =  1%     1/ 100 =  1%  modem.Home [192.168.0.1]
                                0/ 100 =  0%   |
  2   11ms     0/ 100 =  0%     0/ 100 =  0%  stpl-dsl-gw13.stpl.qwest.net [207.109.2.13]
                                0/ 100 =  0%   |
  3   13ms     1/ 100 =  1%     1/ 100 =  1%  stpl-agw1.inet.qwest.net [207.109.3.97]
                                0/ 100 =  0%   |
  4   14ms     0/ 100 =  0%     0/ 100 =  0%  4.68.38.177
                                0/ 100 =  0%   |
  5   11ms     0/ 100 =  0%     0/ 100 =  0%  mini-b2-link.ip.twelve99.net [62.115.190.220]
                                0/ 100 =  0%   |
  6   20ms     0/ 100 =  0%     0/ 100 =  0%  chi-b23-link.ip.twelve99.net [62.115.123.243]
                              100/ 100 =100%   |
  7  ---     100/ 100 =100%     0/ 100 =  0%  142.44.208.208
                                0/ 100 =  0%   |
  8  ---     100/ 100 =100%     0/ 100 =  0%  192.99.146.140
                                0/ 100 =  0%   |
  9  ---     100/ 100 =100%     0/ 100 =  0%  192.99.146.147
                                0/ 100 =  0%   |
 10  ---     100/ 100 =100%     0/ 100 =  0%

...

This gets to Node 12, stops, and closes the Run window.

[WanderingAries]

  On 2/22/2022 at 12:37 AM, Kartanian said:

I found another internet service that appears to be affected. Not sure whether or how it's relevant, but my Articulate 360 software updater is stuck, too.  😄
(E-learning development tools.)

Expand  

 

Without stretching my Actual knowledge on the topic, they all share the various backbone sections of the internet, lease lines to eachother, etc, so seeing overlap is likely.

[WanderingAries]

  On 2/22/2022 at 12:39 AM, Kartanian said:

Finally calculated some pathroute results
            Source to Here   This Node/Link
Hop  RTT    Lost/Sent = Pct  Lost/Sent = Pct  Address
  0                                           User-PC.Home [192.168.0.N]
                                0/ 100 =  0%   |
  1    4ms     1/ 100 =  1%     1/ 100 =  1%  modem.Home [192.168.0.1]
                                0/ 100 =  0%   |
  2   11ms     0/ 100 =  0%     0/ 100 =  0%  stpl-dsl-gw13.stpl.qwest.net [207.109.2.13]
                                0/ 100 =  0%   |
  3   13ms     1/ 100 =  1%     1/ 100 =  1%  stpl-agw1.inet.qwest.net [207.109.3.97]
                                0/ 100 =  0%   |
  4   14ms     0/ 100 =  0%     0/ 100 =  0%  4.68.38.177
                                0/ 100 =  0%   |
  5   11ms     0/ 100 =  0%     0/ 100 =  0%  mini-b2-link.ip.twelve99.net [62.115.190.220]
                                0/ 100 =  0%   |
  6   20ms     0/ 100 =  0%     0/ 100 =  0%  chi-b23-link.ip.twelve99.net [62.115.123.243]
                              100/ 100 =100%   |
  7  ---     100/ 100 =100%     0/ 100 =  0%  142.44.208.208
                                0/ 100 =  0%   |
  8  ---     100/ 100 =100%     0/ 100 =  0%  192.99.146.140
                                0/ 100 =  0%   |
  9  ---     100/ 100 =100%     0/ 100 =  0%  192.99.146.147
                                0/ 100 =  0%   |
 10  ---     100/ 100 =100%     0/ 100 =  0%

...

This gets to Node 12, stops, and closes the Run window.

Expand  

 

That node appears to be somewhere east of France if I'm reading the map right. :p

[CellyEl]

So my assumption that some node is hosed between us and it seems likely, then?

RIP RP event today. Oh well, thank you so much for sitting with us in our misery

[Kartanian]

  On 2/22/2022 at 12:44 AM, WanderingAries said:

 

That node appears to be somewhere east of France if I'm reading the map right. 😛

Expand  

 

NOOOO!
Don't route my game traffic through the Ukraine!

 

j/k, but one does have to wonder....

Given the situation, I would not be surprised in the slightest to have cyberwarfare/information operations activity going on in that region right now (2022-02-21).

Edited February 22, 2022 by Kartanian