Cannot Log in

[tidma]

  On 2/22/2022 at 12:28 AM, drg1137 said:

 

WanderingAries shared this, try it

 

https://downdetector.com/status/centurylink/map/

 

 

Expand  

Hah, yeah... I'm in Phoenix, a big blue blob on that map.

 

Funny thing is, at the top it says, "User reports indicate no current problems at CenturyLink "

 

One reason for that could be that when I called Tech Support, I got "Your estimated wait time is 128 minutes."

 

I just hung up when I heard that, and I'm sure most people would, too.

[tidma]

  On 2/22/2022 at 12:17 AM, WanderingAries said:

 

It's all in the routing to the servers. 😕

Expand  

Anyone know the IP of the CoH servers?

 

Ahh, I see it on a previous post. NVM.

Edited February 22, 2022 by tidma

[drg1137]

  On 2/22/2022 at 12:49 AM, tidma said:

Hah, yeah... I'm in Phoenix, a big blue blob on that map.

 

Funny thing is, at the top it says, "User reports indicate no current problems at CenturyLink "

 

One reason for that could be that when I called Tech Support, I got "Your estimated wait time is 128 minutes."

 

I just hung up when I heard that, and I'm sure most people would, too.

Expand  

 

only 128 minute wait time! no problem at all Century Link!

psh

[LegionV]

  On 2/22/2022 at 12:49 AM, tidma said:

Hah, yeah... I'm in Phoenix, a big blue blob on that map.

 

Funny thing is, at the top it says, "User reports indicate no current problems at CenturyLink "

 

One reason for that could be that when I called Tech Support, I got "Your estimated wait time is 128 minutes."

 

I just hung up when I heard that, and I'm sure most people would, too.

Expand  

I'm not that close to you but we are related by blue blobs. Hope yours gets cleared soon!

[WanderingAries]

  On 2/22/2022 at 12:48 AM, Kartanian said:

 

NOOOO!
Don't route my game traffic through the Ukraine!

 

j/k, but one does have to wonder....

Given the situation, I would not be surprised in the slightest to have cyberwarfare/information operations activity going on in that region right now (2022-02-21).

Expand  

 

Bit of a stretch, but generally traffic will get routed around trouble spots.

[GM Impervium]

Sorry for the lack of any official response on this so far, but it does seem like there's some outages going on that are out of our (or OVH's) control.

😞

 

[ShadowFoxSW]

Using Tequila 1.0.0.20

Windows 10, Desktop.

 

things were working fine even earlier today....

 

Error:

Manifest download error for http://patch.savecoh.com/manifest.xml
Unable to connect to the remote server

[Eotvos]

Yeah, fwiw I'm not sure it's CenturyLink's subnet that's causing the problem (though they should route around it if they're aware of it). Earlier today my mobile hotspot followed a completely different routing path to get to the CoH IP just fine, but now a couple of hours later it's timing out too. 

[Corythia]

Same problems as others,

PC

Windows 10

Homecoming Launcher

Century Link ISP

 

I was just on a live chat with Century Link, and they said everything appears to be fine on their end.  I guess I will just have to wait it out.  If it's not fixed in a few days, I'll change ISP.

[Kartanian]

I provided the "please report this up the chain" request and the traceroute results to a pretty clueless end user support person at CenturyLink through chat, as well.

"Did you reboot your modem?" "Everything appears fine with your connection and speed..." "Do you want to schedule a technician to come out?"
No, Ma'am, I just want you to report this upstream to Engineering.

 

I have little confidence that actually got reported or went anywhere. And the problem (as others have noted) could be outside of CenturyLink's direct control, too. Still, I can't reach OVH this morning and it is now 18 hours since it went down, dumping me from the game. I would think that the network techs would have identified and solved this by now.

[Sasswot]

Seems to be back and running now 🙂

[Eotvos]

Finally some good news on this front:

 

Tracing route to auth.cohhc.gg [51.161.76.201]
over a maximum of 30 hops:
3    91 ms    24 ms    24 ms  sjo-b23-link.ip.twelve99.net [62.115.118.169]
4    25 ms    25 ms    25 ms  palo-b24-link.ip.twelve99.net [62.115.115.216]

                                             ^^^^ AFTER THIS, EVERYTHING STOPPED RESPONDING YESTERDAY
5    91 ms   152 ms    88 ms  be100-105.pao-sv8-bb1-a9.ca.us [192.99.146.32]
6    95 ms    94 ms    94 ms  be103.pdx-prt1-sbb1-nc5.oregon.us [142.44.208.161]
7   366 ms    98 ms   100 ms  pdx1-hil1-g2-nc5.il.us [142.44.208.229]
8     *        *        *     Request timed out.

9    95 ms    95 ms    95 ms  pdx1-hil1-vac1-a75-1-firewall.ovh.us [147.135.34.8]
10    95 ms    95 ms    94 ms  pdx1-hil1-vac1-a75-2.ovh.us [147.135.34.6]
11    98 ms    98 ms    97 ms  pdx1-hil1-vac1-a75-3.ovh.us [147.135.34.7]

...

19    98 ms    98 ms   104 ms  auth.cohhc.gg [51.161.76.201]

 

[drg1137]

Just tried and got back in!

Woot woot!