Global Help Channel

[Marine X]

I don't know if it is possible but was just thinking it would be nice for players on lower population Shards to have a Global Help Channel. It would be available as a Tab option only if you chose to add it but would allow Players needing help, whether with a Mission or just a question to make a Post that would not be limited to their shard and would be visible to anyone who chose to add the channel to their chat. I have level 50 characters on every shard and would be willing to lend a hand if needed, as I am sure many others would, but currently there is no way to communicate between shards except by a direct global message. This would allow that. As stated, it would be completely optional. I know maintenance and donation messages appear to be capable of this, so I'm thinking it should be possible. Let me know what you think.

[Starhammer]

Agreed! The Help channel is used for technical questions at least as much as asking for combat assistance. It would be nice if in asking those questions, people had access to all the helpful minds in the game.

Also, it seems like this might reduce off-topic chatter in /help.

So the thing is, we don't really need the devs to do this though. Anyone can make a custom global channel. The key is making everyone aware of it so they add and use it. Perhaps once it's made, we could get some devs/GMs to make an announcement about it a couple times a day to remind folks it's there, maybe even add a link or something to make it able to be joined without specifically searching for it?

[Marine X]

1 hour ago, Starhammer said:

we don't really need the devs to do this though

Thanks for the Info, I'll take a look and see what I can get going.

 

[Marine X]

Just wondering if the 2500 member limit for user created Chat Channels is an adjustable thing or an absolute limit, as it could be reached fairly easily since it is available to anyone on any Shard both to help and be helped. Anything that could be resolved on this Channel would be one less thing the actual GMs have to deal with.

Edited Thursday at 04:41 PM by Marine X

[kelika2]

No.

 

I have been told many times that people on low population shards like the low population and this would disrupt every single one of them.

And even then, this would lead to a global Global channel because we all know everyone would go back to using Global Help to chat like we did in year1 with regular Help chat.

 

And, using arguments from the past, also no, disabling it yourself is not an answer or an option.

[Marine X]

 

 

12 hours ago, kelika2 said:

No.

 

I have been told many times that people on low population shards like the low population and this would disrupt every single one of them.

And even then, this would lead to a global Global channel because we all know everyone would go back to using Global Help to chat like we did in year1 with regular Help chat.

 

And, using arguments from the past, also no, disabling it yourself is not an answer or an option.

 

I'm not sure I understand your point. The channel is one you would have to ENABLE to view it, not disable to avoid. If it's not something you want to view you won't have to do a thing.

The biggest issue is the people who it would benefit most probably lack the know how to add the tab anyway.

[Marine X]

Chat Channel " Global Help " already exists for anyone interested. You simply have to join it to use it.

[UltraAlt]

16 hours ago, Marine X said:

Just wondering if the 2500 member limit for user created Chat Channels is an adjustable thing or an absolute limit

 

From prior threads, it seems to be an absolute limit. If it even goes that high.

I'm assuming if a global channel had 2500 active members on it (sending/reading/viewing messages), it might crash the servers.

 

Edited Friday at 09:09 AM by UltraAlt

[Mystoc]

I'm partly against this because asking for help doing a mission would become much more complicated when it's not just server chat. You would feel even more punished playing on these low pop servers when you find out 60-70% of the player base can't team up with you even if they wanted to help. this would just cause people to leave those servers and worsen the problem even more.

 

help is not just how does this work or how do I do this? a lot of it can be someone asking for help to find this mob or glowie or defeat this AV/EB which requires you both to be on the same server.

 

 

Edited Friday at 02:34 PM by Mystoc

[Starhammer]

5 hours ago, Mystoc said:

I'm partly against this because asking for help doing a mission would become much more complicated when it's not just server chat. You would feel even more punished playing on these low pop servers when you find out 60-70% of the player base can't team up with you even if they wanted to help. this would just cause people to leave those servers and worsen the problem even more.

 

help is not just how does this work or how do I do this? a lot of it can be someone asking for help to find this mob or glowie or defeat this AV/EB which requires you both to be on the same server.

 

 

I get what you're saying. For me at least, Help channels are always more about "how does this work?" than "Can someone come help me beat this boss/find this glowie?"
But the thing is, the Global Help only being useful for technical questions (I mean, I suppose some people are equipped to log an alt on a different server too), but it does not preclude the use of standard /help/LFG/General for more localized assistance.

Either way, as the OP mentioned, "Global Help" has now been created as a global channel, and it's just up to folks to find and join it if they choose to.

[Marine X]

On 4/4/2025 at 10:33 AM, Mystoc said:

someone asking for help to find this mob or glowie or defeat this AV/EB

I'm sure I'm not the only one to have at least 1 50+ on every shard, and since I spend most of my time on low population shards I'm usually available to help if need be. In that, I also imagine I'm not alone. Started on Halcyon before it was renamed Reunion and moved to Germany. I'm in Ohio, USA and most of my playtime is early mornings, 4;00-6:00am on weekdays so it's pretty quiet there. Weekends are a mixed bag as to when I play. My first screen of Characters on Reunion are all 50s, and I've naturally leveled up at least 1 everywhere else just so I could be available elsewhere if the need arose. The Global Help channel will allow me to do that, if anyone bothers joining it that is. 

[BassAckwards]

Genuine question, is the Global channel across all servers? That may be the better option.

[Troo]

Just now, BassAckwards said:

Genuine question, is the Global channel across all servers? That may be the better option.

 

nah thats across zones.

[Marine X]

It has been tested and confirmed that if you are a Member, as in, Chose to join the channel, "Global Help", you will see chat from anyone who joins regardless of the shard they are on or you are on.

Also you only need to join on one Character per Global, all characters under that Global Handle are then part of the channel.

[Marine X]

19 hours ago, Troo said:

nah thats across zones

Please read the previous post.

All it needs to work is for enough knowledgeable players to join it and people needing help to be aware it is available. I think it would help lighten the load on the Homecoming GMs, especially on holidays and busy times when resources are stretched thin.

Edited 27 minutes ago by Marine X