My Internet Provider Tech Guy Needs Your Help

[BigGotter]

For months now I have been having internet issues. Constant rubber banding while playing CoH, delayed response when clicking on videos on YouTube. First thing I did back in August when the problem started was run a speed test to see if the problem is on my end or with Mediacom. I am signed up with Mediacoms wired internet residential service cable broad band network, Xtream service plan 1 gig internet. When everything is working right, I usually get around 749mbps download and 45mbps upload speeds. However, when it's not working right, my download speeds are normal (749mbps) but the upload speeds are only .03-1.7mbps. I have more than one computer and have the same problem no matter which one I'm on. I called up Meidacom tech line and reported the problem back in august and they came out and verified the problem was on their end, and he put in a ticket to have the next higher up tech look into it. Weeks go by and still having the same problem, so I report it again. Tech guy comes out, says yup, it's still not fixed. He sends a ticket to the next guy up. Weeks turn into months and we're still having the same issue. No upload speed!  Last week, I called and report it again. This time a new tech guy comes out and verified the same problem. He informs me that there several homes in the little town I live in that have reported the same issue, and that the next higher up tech guy that knew how to fix it had passed away a few weeks ago and nobody else knows how to fix it.  So, I'm asking for help or suggestions as to what is broken or what button needs to be pushed, so I can inform the tech how to fix their internet. I am frustrated and grasping at straws now.   Thanks 

[shortguy on indom]

• SORRY TO HEAR.  NO IDEA ON THIER END..
• I READ SOMEWHERE THAT THE INCOMING SIGNAL HAS TO BE BETWEEN A CERTAIN LOWER AND UPPER LIMIT RANGE.
• I KNOW THEY SAID GOOD ON YOUR END... BUT ARE ALL THE COAX CABLE ENDS TIGHT?... MAYBE CHANGE OUT AN OLD/BAD COAX CABLE?

[lemming]

Have they done a trace to see where the problem happens?

[WanderingAries]

Such a good tech and he didn't leave notes?!?

 

If it's multiple people / homes, then they need to troubleshoot the first node between them and their nearest main hub. If they can't figure THAT out, then they all need refunds on their schooling. 

[BlackSpectre]

Something else to consider… Cable Internet is SHARED among the people in your community. That means the limited bandwidth gats smaller and smaller with each person transferring data through it. It might be that several people in your neighborhood are uploading a lot of large files at the same time you’re accessing it. It might be they’re doing it all the time. maybe. 
 

However, if your tech knows there is a technical solution, then maybe he’s right? Maybe. 
 

But yeah, if multiple people are experiencing it , the problem is on the company’s end. They probably should upgrade their hub/node.