What's going on with Excelsior?

[CountZero]

Before this weeks reboot, everything was fine. Post the reboot, the amount of lag and rubberbanding had just made the game unplayable.

 

And before any idiot chimes in with "it's a problem on your end", speed tests are giving me ping rates of around 20ms when CoH starts acting up, all while music is being streamed completely uninterrupted. 

[lemming]

I find CoX is more susceptible to network issues.   Anecdote:  My router was failing and the first sign was frequent disconnects in CoX.  Everything else was doing fine and speedtests are great for in between you and whereever the test is going to, but won't show you how you're doing with the CoX servers.

 

/netgraph 2 may give you a better idea how your connection is doing in game.

 

 

[Injunuity]

you could also test your connection to the games host via Speedtest || iperf by OVHCloud and select a Canadian host for being on Excel, otherwise for those on Reunion, choose a Germany Host. once the test is done, check for the usual, ping rate, but most importanty Jitter. when doing the screen snippit (winkey shift s) only the right column, don't want to dox (sp?) yourself, by including the right.

 

[CountZero]

3 hours ago, Injunuity said:

you could also test your connection to the games host via Speedtest || iperf by OVHCloud and select a Canadian host for being on Excel, otherwise for those on Reunion, choose a Germany Host. once the test is done, check for the usual, ping rate, but most importanty Jitter. when doing the screen snippit (winkey shift s) only the right column, don't want to dox (sp?) yourself, by including the right.

 

 

Depends where in Canada the servers are but the results range from "not great" to "complete dog shit"

[Glacier Peak]

In game you can use the command "/netgraph 1" and it will show your ping and network latency.

 

I found that even if my ping is 20 and my internet download speed is over 1/GBs and my upload is 500/MBs, and my FPS is over 160, I still experience crippling slow slideshows during major raid events like MSR, Hami, or Labyrinth. And that's on Indomitable. 

[Injunuity]

6 hours ago, CountZero said:

 

Depends where in Canada the servers are but the results range from "not great" to "complete dog shit"

i'm in BC, so about as far from Quebec as one can get. and ikd, which isp ovh runs off of, but i'm with shaw/rogers cable.

 

5 hours ago, Glacier Peak said:

In game you can use the command "/netgraph 1" and it will show your ping and network latency.

 

I found that even if my ping is 20 and my internet download speed is over 1/GBs and my upload is 500/MBs, and my FPS is over 160, I still experience crippling slow slideshows during major raid events like MSR, Hami, or Labyrinth. And that's on Indomitable. 

few of the HC team have commented, @michiyo most recently, something about how the graphics are processed? or is it how the mobo cpu processes the game, vs how the game was meant to be handled by computers. single vs multithreading i think, been awhile since it was last brought up, but a search on discord can bring em up.

[Marine X]

On 8/27/2025 at 11:58 AM, CountZero said:

And before any idiot chimes in with "it's a problem on your end"

 

If I get on Excelsior I have no lag or rubber banding, which this idiot's experience tells me the issue is not on the server end unless under heavier load when you connect, there were lag issues back when the game was live when under heavy loads, so it can certainly happen here. Depending on where you are, you may jump through multiple ISPs on your way to connect to Homecoming in Canada, something a speed test doesn't cover. All the shards are in the same place except Reunion which is in Germany, so load is the only variant between the NA shards.

 

I would also run /netgraph 1, it may give you some idea what is happening.

 

Running /netgraph 1 in game puts a little connection monitor in the lower right corner of your screen. Out of the way and you can let run while playing.

In the chat line type:     /netgraph 1

     to turn off                /netgraph 0

 

 

Interpreting the netgraph:

 

Spike shape: The height of the bar representing server ping time in milliseconds. Short is good, long is bad.

 

Green bars represent received packets.

Short = normal/good

Long = low bandwidth.

 

Yellow bars represent retransmitted packets.

Short = ISP/Router issues

 

Red bars represent dropped packets

Short = ISP/Router issues

Blocks of Red = Interrupted communications