ShardWarrior Posted July 14, 2019 Share Posted July 14, 2019 For some reason, I'm unable to open the Supergroup window. If I click Super, the game crashes to desktop. It happens to every character in the SG. I'm still able to enter the base and use the SG chat channel, but opening the window crashes the game completely. Link to comment Share on other sites More sharing options...
ShardWarrior Posted July 15, 2019 Author Share Posted July 15, 2019 UPDATE: Tried file verification through Tequila and a complete uninstall/re-install and no dice. All characters within this particular SG are affected. I can log in and play them, just can't bring up the SG window. If I do, the game crashes to desktop. Doesn't appear to be an account based issue either as characters on my sons account are affected as well. Any help clearing this would be appreciated. I'd prefer not to re-roll all the characters or have them quit the SG as I have quite a lot of stuff in the base. Link to comment Share on other sites More sharing options...
WanderingAries Posted July 15, 2019 Share Posted July 15, 2019 You'll probably need a ticket. Have you tried adding someone to the SG (/sgi [character name]) and seeing if they get the same thing? Do you have a Data folder inside the game installation that you're maybe copying back each time? Have you tried from a different device / same account? OG Server: Pinnacle <||> Current Primary Server: Torchbearer || Also found on the others if desired Installing CoX: Windows || MacOS || MacOS for M1 <||> Migrating Data from an Older Installation Clubs: Mid's Hero Designer || PC Builders || HC Wiki || Jerk Hackers Old Forums <||> Titan Network <||> Heroica! (by @Shenanigunner) Link to comment Share on other sites More sharing options...
Impish Kat Posted July 16, 2019 Share Posted July 16, 2019 Double check that the homecoming exe is added to your graphics card "priority list". I had window crashing issues on my laptop which has both an Intel chip and an NVidia chip. Had to go to the NVidia control panel and add the homecoming exe to the list (and set the desired graphics for it as well). Link to comment Share on other sites More sharing options...
ShardWarrior Posted July 16, 2019 Author Share Posted July 16, 2019 You'll probably need a ticket. Have you tried adding someone to the SG (/sgi [character name]) and seeing if they get the same thing? Do you have a Data folder inside the game installation that you're maybe copying back each time? Have you tried from a different device / same account? Link to comment Share on other sites More sharing options...
justicebeliever Posted July 16, 2019 Share Posted July 16, 2019 [*]An in-game ticket? Or somewhere here? Where does one file a ticket? Online is the location. Go to the City of Heroes: Homecoming at the top of this page. Scroll down to the Help & Support section, and you'll find the Help / Ticket System Hope this helps... "The opposite of a fact is falsehood, but the opposite of one profound truth may very well be another profound truth." - Niels Bohr Global Handle: @JusticeBeliever ... Home servers on Live: Guardian ... Playing on: Everlasting Link to comment Share on other sites More sharing options...
ShardWarrior Posted July 16, 2019 Author Share Posted July 16, 2019 Thanks! :D Link to comment Share on other sites More sharing options...
WanderingAries Posted July 16, 2019 Share Posted July 16, 2019 Yes, I have tried logging into my account on my sons computer and get the same problem. Then this is an account issue, not a game issue. You'll want to do the ticket for sure. OG Server: Pinnacle <||> Current Primary Server: Torchbearer || Also found on the others if desired Installing CoX: Windows || MacOS || MacOS for M1 <||> Migrating Data from an Older Installation Clubs: Mid's Hero Designer || PC Builders || HC Wiki || Jerk Hackers Old Forums <||> Titan Network <||> Heroica! (by @Shenanigunner) Link to comment Share on other sites More sharing options...
Retired Game Master GM Fiddleback Posted July 17, 2019 Retired Game Master Share Posted July 17, 2019 Hmm hmm hmm. Are there other people besides you and your son in the super group and, if so, are they having similar problems? "No, really. He's a GM. Don't ask me." --The Entire Server, probably. Link to comment Share on other sites More sharing options...
WanderingAries Posted July 17, 2019 Share Posted July 17, 2019 Hmm hmm hmm. Are there other people besides you and your son in the super group and, if so, are they having similar problems? If not, then we can probably setup a 'test' run using a fresh alt for you. IE: say something and we can try a meet-up. Or you could just ask a rando on the server to be a temp member. OG Server: Pinnacle <||> Current Primary Server: Torchbearer || Also found on the others if desired Installing CoX: Windows || MacOS || MacOS for M1 <||> Migrating Data from an Older Installation Clubs: Mid's Hero Designer || PC Builders || HC Wiki || Jerk Hackers Old Forums <||> Titan Network <||> Heroica! (by @Shenanigunner) Link to comment Share on other sites More sharing options...
ShardWarrior Posted July 18, 2019 Author Share Posted July 18, 2019 Hmm hmm hmm. Are there other people besides you and your son in the super group and, if so, are they having similar problems? Not at the moment, no. I suppose someone could help test by putting a random alt into it to see. Thanks for the response! Let me know if there is any further info I can provide. Link to comment Share on other sites More sharing options...
ShardWarrior Posted July 18, 2019 Author Share Posted July 18, 2019 Then this is an account issue, not a game issue. You'll want to do the ticket for sure. Scroll up. I mention my son has the same issue on his account as well. Link to comment Share on other sites More sharing options...
Retired Game Master GM Fiddleback Posted July 18, 2019 Retired Game Master Share Posted July 18, 2019 Let me know what the SG name, the name of the character that owns the SG, and the server are. "No, really. He's a GM. Don't ask me." --The Entire Server, probably. Link to comment Share on other sites More sharing options...
_NOPE_ Posted July 18, 2019 Share Posted July 18, 2019 Let me know what the SG name, the name of the character that owns the SG, and the server are. Oooo, new Dev! You're now in the Dev Tracker (http://www.cityofplayers.com/DevTracker/) I'm out. Link to comment Share on other sites More sharing options...
ShardWarrior Posted July 19, 2019 Author Share Posted July 19, 2019 Let me know what the SG name, the name of the character that owns the SG, and the server are. Sent you a PM with that info. Thanks so much for your help! Link to comment Share on other sites More sharing options...
Retired Game Master GM Fiddleback Posted July 19, 2019 Retired Game Master Share Posted July 19, 2019 Got the message. Sadly my electric is out seemingly for the night, so I'll have to wait to follow up until tomorrow. "No, really. He's a GM. Don't ask me." --The Entire Server, probably. Link to comment Share on other sites More sharing options...
Retired Game Master GM Fiddleback Posted July 19, 2019 Retired Game Master Share Posted July 19, 2019 Good news! I can indeed confirm your supergroup is very, very, very broken. Threw me right to the desktop as soon as I tried to do anything with it. Bad news! I don't _yet_ know what to do about it. "No, really. He's a GM. Don't ask me." --The Entire Server, probably. Link to comment Share on other sites More sharing options...
Retired Game Master GM Capocollo Posted July 19, 2019 Retired Game Master Share Posted July 19, 2019 Fiddleback and I were able to at least free your characters from the stricken SG while the admins diagnose what's wrong with it. If the SG can be saved I'll send you an update to the support ticket you've filed about this problem. C Link to comment Share on other sites More sharing options...
_NOPE_ Posted July 19, 2019 Share Posted July 19, 2019 Fiddleback and I were able to at least free your characters from the stricken SG while the admins diagnose what's wrong with it. If the SG can be saved I'll send you an update to the support ticket you've filed about this problem. C GYAH! A rare Capocollo has appeared! Squirtle, use Water Jet! It's Super Effective! I gotcha in the Dev Tracker now! Where do these new GMs keep coming from, and why aren't they announced anywhere? I'm out. Link to comment Share on other sites More sharing options...
ShardWarrior Posted July 19, 2019 Author Share Posted July 19, 2019 Thank you so much for the help wit this Fiddleback and Capocollo! I don't know if it is of any help toward diagnosing the problem - this happened as I was moving a couple of alts from another SG to this one. Thanks again. You guys rock! Link to comment Share on other sites More sharing options...
Retired Game Master GM Capocollo Posted July 20, 2019 Retired Game Master Share Posted July 20, 2019 Where do these new GMs keep coming from, and why aren't they announced anywhere? I've been on board since the beginning of June. I just don't post much; I tend to only handle tickets. Link to comment Share on other sites More sharing options...
WanderingAries Posted July 20, 2019 Share Posted July 20, 2019 I've been on board since the beginning of June. I just don't post much; I tend to only handle tickets. Just don't forget your ticket, right? OG Server: Pinnacle <||> Current Primary Server: Torchbearer || Also found on the others if desired Installing CoX: Windows || MacOS || MacOS for M1 <||> Migrating Data from an Older Installation Clubs: Mid's Hero Designer || PC Builders || HC Wiki || Jerk Hackers Old Forums <||> Titan Network <||> Heroica! (by @Shenanigunner) Link to comment Share on other sites More sharing options...
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