For clarity, a generalization is "a general statement or concept obtained by inference from specific cases". In your post you described your personal experience using words and phrases like "lost count of how many times", "harassed and insulted", "by PvPers", "5th or 6th time". Combined these words and phrases become a generalized statement. With this inference in mind, that is why I sought further information from you in order to better understand what you had posted.
With the further information you provide, I can see that you have had a different experience than I have had (though I would describe a similar situation as yours as outright harassment not linked to a particular game mechanic (i.e., PvP) and would similarly use the block/ignore function or request assistance from a GM). I don't think your experience is right or wrong, better or worse, good or bad. So thank you for sharing!